Sr. Manager, Quality

Overview

Join the nation’s leader in second-look finance servicing as our Sr. Manager, Quality!

The impact you’ll have at Concora Credit:

We are looking for a Senior Manager to lead our enterprise Data & Analytics services and operations and QA function. The Data Ops Manager will be responsible for effectiveness and overall excellence in delivering trusted data, reporting and analytical services to our Customers and Business users across Concora Credit. 

You will manage a team of data QA and support engineers onshore/offshore and work with other IT and engineering functions to support and render the highest-quality services from our data and analytics function. In addition, your team should focus on continuous improvement processes, with a focus on increasing our ability to support quicker and more reliable data-driven business decisions and outcomes.

Key success measures of this role would be delivering highly consistent and reliable services to our users strictly compliant or better than agreed SLAs in areas including, but not limited to, data latency, completeness, accuracy, and end-user service criteria. Success in this role also requires the ability to supervise and mentor a global team of Ops engineers to scale and support our users 24 x 7 in a cost-effective manner.

This position is located at our Beaverton, OR office, with a hybrid schedule. We are onsite Monday through Wednesday.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Responsibilities

As our Sr. Manager, Quality, you will:

• Manage day-to-day operations and support Enterprise Data Platform, Analytics, Reporting and associated systems
• Assume service ownership of SQL and Data Analytics production data environment and related release management processes.
• Manage data QA function within the org aligned with IT quality best practices and support our data-delivery build processes
• Ensure successful partnership and collaboration with various cross-functional teams like finance, business intelligence, digital product management, PMO, infrastructure, operations and other business teams.
• Manage operational relationships with 3rd party technology vendors
• Provides daily direction and directives to direct reports in the performance of their duties, establishing work priorities, and in achieving company initiatives
• Collaboratively lead and develop technical standards and best practices for service support activities in production environments.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• 7 years of hands-on experience in operations support and/or service management of high-performance enterprise data, reporting, or analytics systems
• 5 years of proven leadership experience, coaching, developing, and engaging customer service and support teams.
• 5 years of experience and administrative and performance tuning proficiency in Microsoft Azure, Databricks, Data Replication, and Cloud/SQL databases.
• Deep domain expertise in data warehouse, big data, and cloud technologies is strongly preferred.
• Strong familiarity and experience in the latest technologies handling PB-sized data systems – both structured and unstructured formats.
• Experience in delivering services in a fast-paced agile environment
• BA/BS in Computer Science, Information Technology, or a related field strongly preferred

Other Key Skills:

• Demonstrable presentation, written, verbal, and interpersonal communication skills
• Thinker and planner – able to see potential issues and needs in advance, and plan appropriately.
• Ability to balance short-term tactical decisions with long-term strategic thinking.
• Demonstrable leadership and team evangelizing abilities in changing, ambiguous, and challenging situations.
• Maintain excellent working relationships with all team members, peers, partners, and all others within and outside the Enterprise Data organization

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.