Unit Manager, Recovery Solutions

Overview

Join the nation’s leader in second-look finance servicing as our Unit Manager, Recovery Solutions!

The impact you’ll have at Concora Credit:

You’ll be responsible for managing and leading a team of Recovery Team Members; ensuring compliance to all company and department specific policies and procedures; maintaining department quality and compliance standards; developing collections Team Members through real time coaching, performance reviews, and corrective actions; promoting high quality communication with customers in order to bring accounts to a positive resolution; working with peers to oversee the collections department as a whole to achieve department goals; and accessing reports to evaluate them and department performance.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Responsibilities

As our Unit Manager, Recovery Solutions, you will:

• Train, develop, motivate, and assist collectors through proper monitoring, coaching and call escalations.
• Maintain established standards and achieve individual and departmental goals.
• Exhibit competent decision-making skills.
• Adhere to all departmental and company policies, demonstrate dependability and reliability, and set a positive example.
• Determine and deliver appropriate level of communication with management at all levels regarding personnel issues, performance trends, and potential impact to performance.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• 1 to 2 years of management experience. 
• Strong interpersonal, oral and written communication skills.
• Demonstrated ability to build and maintain collaborative relationships with peers and management.
• Strong organizational skills, attention to detail, ability to problem solve, multi-task and prioritize.
• Must be proficient in Microsoft Excel and Microsoft Word.
• Must maintain a high level of professionalism and confidentiality at all times, in all situations.
• Ability to work independently with little direct supervision.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.