What are the responsibilities and job description for the Service Leader - Opening to Mid-day Hours position at Concord Food Co-op?
Description
Job Summary
Supports the regular functions of the Front End department
About Concord Food Cooperative
Concord Food Co-op is a natural foods grocery store, bakery, and café with locations in Concord, NH and New London, NH. A pillar of Main St., the Co-op strives to support and enhance the New Hampshire community by only stocking ethically-sourced natural foods and through positive cooperative action in-store and in the community.
Essential Job Duties
- Responsible for opening and closing the store as required
- Supervise and manage front end staff in the absence of Customer Service Manager (CSM)
- Run a register as needed
- Assist Cashiers with customer concerns
- Answer the phone
- Handle Special Orders
- Train new employees on front end responsibilities
- “Lead by example” following Co-op policies and procedures
- Communication with staff members should be clear, direct, and respectful in a cooperative style
- Acts as Manager on Duty while overseeing the closing shift and is responsible for overall store operations
Additional Duties
- Assists in special projects, assists in other departments as needed, and performs other duties as assigned
Requirements
Essential Skills
- Good customer service skills for both internal and external customers
- Strong attention to detail, good time management and organizational skills
- Ability to handle multiple demands, work under time pressure, and meet deadlines in a fast-paced environment
- Willingness to be open, learn, and to take on new responsibilities/challenges
- Demonstrate objectivity, neutrality, and calmness under pressure
- Ability to take direction and work independently
- Should be a team player and results-oriented
Essential Mental & Physical Requirements
- Must have good analytical ability and be proficient in math
- Works with guidance from Customer Service Manager
- Performs a variety of tasks as dictated by front end demands
- Relates information to diverse groups both verbally and in writing
- Makes independent decisions
- Standing for long periods, bending, walking, reaching, and sitting
- Ability to climb up and down stepladders and stairs daily
- Able to lift and carry up to 50 lbs. as needed throughout the day
Experience and Educational Requirements
- There are no educational requirements, though grocery or natural foods experience is a plus.
- One year cashier experience required.
- Must be at least 18 years of age.
Other Qualifications
- Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA & other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
- Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA & other federal, state and local standards
- Compliance with all personnel policies
Important Disclaimer Notice
The job duties, elements and responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op does reserve the right to revise this job description at any time and require employees to perform other job duties as assigned.
