Desktop Engineer

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Description

We are seeking a motivated and enthusiastic Desktop Support Engineer to join our team. The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams. This position involves handling a wide range of technology needs, from building and configuring new laptops to troubleshooting complex hardware and application issues. We are looking for someone eager to learn, grow, and contribute in a dynamic environment.

This position is considered hybrid; you must be able to work on-site and attend in-person group meetings as needed.

Responsibilities

• Provide onsite IT support for end-users, resolving hardware, software, and networking issues.
• Troubleshoot and resolve technical issues with desktops, laptops, printers, AV equipment and other peripheral devices.
• Troubleshoot and resolve technical issues with Windows operating systems, Teams, SharePoint, Webex, Microsoft 365, Visual Studio, and other end user productivity software.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers, VoIP Phones and other devices
• Perform software installations, updates, patching, and system configurations across various platforms.
• Assist with onboarding new employees, including setting up workstations, configuring software, and providing initial training on company systems.
• Manage and maintain inventory of IT equipment, ensuring devices are properly tracked.
• Respond to support tickets and provide timely resolution while maintaining documentation of issues and resolutions.
• Assist with the setup, configuration, and maintenance of networking equipment, including routers, switches, and wireless access points.
• Collaborate with senior IT staff to handle more complex support requests and escalate issues as needed.
• Ensure adherence to IT policies and procedures for data security, privacy, and compliance.
• Provide excellent customer service and communication to end-users and internal stakeholders.
  
  

Requirements

• Bachelor’s Degree in Computer Science / technical discipline, or equivalent experience required
• 5-10 years of experience in IT support, troubleshooting, and problem-solving.
• Knowledge of Windows operating systems (Windows 10/11 and Windows Server 2019).
• Familiarity with Microsoft Office 365, Teams, Active Directory, and other productivity software.
• Understanding of networking fundamentals (e.g., IP, DNS, DHCP, VPN).
• Ability to diagnose and resolve hardware and software issues effectively.
• Strong communication skills with the ability to interact with technical and non-technical users.
• Self-starter, detail-oriented, and able to prioritize and manage multiple tasks in a fast-paced environment.
• Basic understanding of IT security best practices.
• Willingness to learn new technologies and stay up to date on industry trends.
  
  

Benefits

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!