What are the responsibilities and job description for the Rehab Patient Care Coordinator|| Full time days (hours in summary) position at Concord Hospital?
Hours
Monday - Thursday 10:30am - 7:00pm
Friday 8:30am-5pm
Summary
The Rehab Patient Care Coordinator works under the direction of the Director and/or Office Manager. They manage the client/patient intake process through effective communication and collection of information and perform a variety of administrative functions in support of outpatient rehab/specialty services. The Patient Care Coordinator is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service. Manages the chart/record throughout the patient's interaction by assuring accurate and timely preparation, charging, scanning, filing, including cross checking of daily work. The Patient Care Coordinator is responsible for performing these functions in a manner that optimizes patient flow, maximizes departmental efficiencies, assures accurate revenue, and promotes patient/client and employer/insurer satisfaction. This position supports the Rehab, Diabetes & Nutrition and Endocrinology offices at Concord Hospital North- 18 Foundry Street.
Education
High school or equivalent (GED).
Experience
Demonstrated ability to effectively and positively interact with a multi-disciplinary team of staff, patients, and others. Prior experience working in the medical field and/or training.
Responsibilities
- Schedules patients in a way that optimizes accurate information and patient flow.
- Coordinates the initial evaluation process for all new patients.
- Greets and arrives patients while securing appropriate documentation for all visits.
- Processes all calls, manages voice mail and forwarding of phones and places daily reminder calls topatients.
- Obtains payment for services rendered.
- Performs other duties as assigned (aide duties, management of error reports, supply ordering, etc).
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