What are the responsibilities and job description for the Banquet Coordinator position at Concord Hospitality Brand?
Job Title: Banquet Coordinator
Department: Banquets/Event Services
Reports To: Banquet Manager/Director of Events
Job Summary:
The Banquet Coordinator is responsible for ensuring seamless execution of banquet events by coordinating with clients, banquet staff, and other departments. This role involves administrative duties, planning, and on-the-day event support to provide an exceptional guest experience while meeting organizational goals.
Key Responsibilities:
Event Coordination:
- Work closely with the sales and catering teams to ensure accurate execution of contracts and event orders.
- Ensure last-minute changes or requests are communicated and implemented promptly.
Operational Support:
- Assist the Director of Banquets with room setup, including table arrangements, audiovisual equipment, and décor, per event specifications.
- Coordinate with the kitchen staff to confirm menu details, dietary requirements, and service timelines.
- Assist in managing banquet staff assignments, ensuring coverage for all event needs.
Administrative Duties:
- Maintain an organized filing system for contracts, BEOs, and client communications.
- Track inventory and order supplies needed for banquet operations, including linens, silverware, and other event materials.
- Monitor event budgets and assist in managing costs effectively.
- Develop work schedules for employees or teams, ensuring coverage meets operational needs.
Client Relations:
- Act as the primary point of contact for clients during the planning and execution phases.
- Conduct site inspections and pre-event walkthroughs with clients.
- Handle client feedback and resolve issues promptly to ensure satisfaction.
Team Collaboration:
- Communicate effectively with all departments, including catering, kitchen, housekeeping, and audiovisual, to ensure smooth event operations.
- Participate in team meetings to review event schedules, staff assignments, and potential challenges.
Qualifications:
Education & Experience:
- High school diploma or equivalent; a degree in hospitality, event management, or a related field is preferred.
- Minimum 1-2 years of experience in banquet coordination, event planning, or hospitality.
Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in event management software and MS Office Suite.
- Customer service-oriented with a problem-solving mindset.
Physical Requirements:
- Ability to stand for extended periods and lift up to 25 lbs.
- Comfortable working flexible hours, including evenings, weekends, and holidays.
Key Competencies:
- Attention to detail.
- Team leadership and coordination.
- Adaptability in fast-paced environments.
- Commitment to providing exceptional guest experiences.
