Demo

Reservations Clerk AYS

Concord Hospitality Brand
Norfolk, VA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 3/13/2025

We are hiring a Reservation Clerk/AYS!

 

Responsibilities:

·       Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.

·       Be able to accurately give directions and information regarding the immediate and metro area.

·       Reads log book(s) and memos daily.

·       Keeps up-to-date on in-house groups and functions.

·       “Posts up” demonstrating a readiness to help.

·       Follows security procedures with regard to room keys, masters, etc.

·       Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Associate Handbook.

·       Assists in pre-registration and blocking of reservations when necessary.

·       Have thorough knowledge of hotel credit and check cashing policies and procedures.

·       Handles guest check-in and check-outs in a courteous and professional manner.

·       Have knowledge of reservations and procedures take same day reservations.  Know the cancellation procedures and walk procedures.

·       Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.).

·       Maintains neatness and order in the work area.

·       Balances all cashiering transactions consistently.

·       Handles multiple tasks during peak times.

·       Uses slow periods efficiently, stocking supplies, and cleaning, etc.

·       Makes no errors in paperwork, check-in functions are accurate, and registration cards are complete.

·       Knows selling strategy at all times.

·       Adheres to all credit policies.

·       Demonstrates thorough knowledge of emergency procedures.

·       Possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control.

·       Is open to a flexible schedule.

·       Is expected to carry out all reasonable requests by management that the associate is capable of performing.

·       Offers the hotel guests the best possible service through courteous and proper phone answering procedures.

·       Understands various payment options and procedures of Room Service.

·       Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.

·       Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner.

·       Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc.

·       Know culinary terminology.

·       Know the Gold Standard Brands.

·       Able to use the Room Service Use records.

·       Take Room Service Orders as outlined in the New Hire Guide.

·       Have full knowledge of the Room Service POS system and its functions.

·       Able to operate and explain TDD operation for guests; always has equipment ready to receive TTY calls.

·       Prepare wake-up call sheets; records the guests name and room number under the requested time; repeats information to the guest to ensure proper handling of wake-up.

·       Sets wake-up clock or input as requests come in.

·       Notes charges on incoming calls not received by the call accounting system; post in PMS.

·       Handles mail and messages per outlined procedures.

·       Attends all scheduled department meetings.

·       Must attend Service Excellence class and obtain an 80% or higher in observations.

 

Benefits

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

 

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

 

$16 hour

Salary : $16

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Reservations Clerk AYS?

Sign up to receive alerts about other jobs on the Reservations Clerk AYS career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$30,661 - $47,520
Income Estimation: 
$50,653 - $75,276
Income Estimation: 
$33,380 - $42,539
Income Estimation: 
$30,661 - $47,520
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Concord Hospitality Brand

Concord Hospitality Brand
Hired Organization Address Washington, DC Part Time
We are hiring a Lounge Bartender! Responsibilities: Set up bar. Break down bar, lock up liquor, and store fruit and juic...
Concord Hospitality Brand
Hired Organization Address Little Rock, AR Full Time
We are hiring a Maintenance Technician! Responsibilities: As a maintenance tech on our engineering team you are responsi...
Concord Hospitality Brand
Hired Organization Address Chandler, AZ Part Time
We are hiring a Hotel Breakfast Cook Friday, Saturday and Sunday Mornings. Great Opportunity to bring your culinary skil...
Concord Hospitality Brand
Hired Organization Address Nashville, TN Full Time
We are hiring a Steward! As a Steward, you will: • Ensure the cleanliness of all dishware. Carefully wash by hand, and s...

Not the job you're looking for? Here are some other Reservations Clerk AYS jobs in the Norfolk, VA area that may be a better fit.

RESERVATIONS CLERK AYS

Concord Hospitality Enterprises Company, Norfolk, VA

COMSEC Clerk

NexTech Solutions, Norfolk, VA

AI Assistant is available now!

Feel free to start your new journey!