What are the responsibilities and job description for the Technical Support Representative - Concord Hospitality Enterprises, Raleigh, NC position at Concord Hospitality Brand?
As the Technical Support Representative, you will:
• Maintain and support Concord’s Corporate office computer network and users.
• Provide help desk support for Concord’s corporate office and hotel properties for hosted applications, systems and services.
• Perform basic computer training for Corporate staff on network functions and applications.
• Provide technical support for Concord’s High Speed Internet Systems.
• Monitor and ensure corporate and hotel network security.
• Participate in the rotation of coverage for off hours responses to escalations and network issues.
• Perform scheduled server and hardware maintenance tasks as outlined in recurring task assignments.
• Assist in ensuring backup systems are correctly functioning and user data is protected and recovery practices are tested.
• Maintain a favorable working relationship with all other company employees to foster and promote cooperative and harmonious working climate.
• Technical support experience in IT desirable.
• Project a favorable image of Concord Hospitality to all.
Benefits of Working for Concord Hospitality
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."
Pay range: $20.92-$26.15
Salary : $21 - $26
