Cafe Application Specialist

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

BASIC PURPOSE:
Responsible for understanding the compliance requirements of assigned properties and ensuring that each applicant or resident file is in proper condition prior to move-in or recertification. Also responsible for developing and maintaining positive relationships with all site staff and providing timely turnaround of all files received.

ESSENTIAL FUNCTIONS:

• Works directly with applicants and site staff to obtain necessary documentation and clarifications to prove program eligibility and in some cases, works directly with sources to obtain appropriate documentation.

• Responsible for data entry of all applications/re-certifications (status) into Café and Applicant Tracking System, as well as verifying information in Yardi Voyager.

• Provides compliance support and spot training to site staff and Applicant Support Representatives to correct errors and mitigate future errors.

• Assists Senior Analyst in gathering corrections and resolving report discrepancies as requested.

• Attends state or investor sponsored trainings.

• Continually monitors portfolio occupancy rates and adjusts workflow to assist properties in need of improvement.

• Responsible for the review, income calculation, and verification of all application based on LIHTC criteria prior to approval for move-in.

• Review daily pending/hold application report and asses move-ins that are past due and moving in with 72 hours.

• Review pending applicants that have failed to give us paperwork within a specified timeframe and place them on hold status. This is based on the respective community's needs.

  
  

Pay for this position is commensurate with experience of candidate.

Knowledge and Experience

• High school diploma or GED equivalent required.
• Knowledge of state specific requirements.
• Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software.
• Must possess a positive attitude, excellent verbal, written and interpersonal skills and develop positive working relationships with both internal and external team members.
• Must have the ability to work well in a fast paced environment, resolve conflicts, be proactive, work independently and follow tasks
• One year of experience with determining Housing Credit Program applicant eligibility is preferred.
• Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.
• Ability to speak, read and write English for safety and productivity reasons.