What are the responsibilities and job description for the Client Services Coordinator, Concord Label Group position at Concord Music Group, Inc.?
Overview
Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content.
Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalog consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.
As the Client Services Coordinator, for our Label Group, your primary mission is to ensure that our artists, producers, and mechanical royalty recipients receive accurate and timely royalty accounting & payments, and the highest level of service. You will serve as a key contact internally for all label group royalty-related inquiries and functions, collaborating with our label's A&R, Business Affairs, Finance, and Royalty Services teams.
Responsibilities
What you’ll do:
- Serve as the main point of contact for all artist, producer and publisher royalty-related questions, ensuring timely and accurate responses.
- Assist clients with our online royalty portal system, including the setup of new accounts and troubleshooting any issues that arise.
- Facilitate the onboarding of new royalty vendors and manage ongoing maintenance of vendor accounts, ensuring that tax and bank details are current. Assist with updating information and processing change of payee requests as needed.
- Collaborate with administrative teams to manage the quarterly royalty distribution process across, ensuring compliance with vendor requirements and adherence to strict deadlines and control procedures.
- Serve as the primary point of contact for individuals regarding unclaimed property inquiries, including assisting the collection of payment and tax details from individuals responding to our unclaimed property due diligence notices
- Maintain consistent communication with upper management regarding payment status and progress within Artist Royalties, promptly flagging recurring issues, trends, and potential client experience challenges, such as communication errors or omissions.
Qualifications
What you'll need:
- Comfortable working with large data sets (20,000 rows) in Excel, Google Spreadsheets, or similar large datasets
- Prior experience working in a client or customer-facing role
- Strong verbal, written, and interpersonal communication skills • Ability to work both independently and within a team
- Ability to multitask, adapt to changing priorities, and maintaining composure under stressful/ time sensitive situations
- Are Bi-lingual (Spanish preferred)
- 1 years' experience working in an administrative role at a music company
- Prior experience working in CRMs or ticketing systems (HubSpot, Zendesk, Salesforce, Freshdesk, Jira Service Management)
- Ability to multi-task and thrive on a small team in a fast-paced environment
- Are bilingual (Spanish-speaking)
*This is a hybrid role requiring 3 days minimum on-site.
At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.
Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.
