What are the responsibilities and job description for the Client Services Coordinator, Publishing position at Concord Music Group, Inc.?
Overview
Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content.
Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalog consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.
As the Client Services Coordinator, you'll join our mission-driven Client Services department to help with the prioritization and advocacy of new and existing clients (songwriters, artists, managers, producers, attorneys, etc) for all non-creative matters. We are looking for someone that is passionate about music and metadata, and who is eager to learn more about music publishing administration and operations. This role is instrumental to keeping our clients happy, informed, and heard throughout the business. In addition, this role provides a wonderful opportunity to work with some of the most talented professionals in the music industry in a casual and welcoming environment.
Responsibilities
What you’ll do:
- Act as the primary, administrative point of contact for questions from Concord royalty-generating clients and any internal queries relating to those clients
- Help solicit client feedback to improve service, user experience, and software features
- Assist in day-to-day management & troubleshooting of our client-facing products and services (royalty portals)
- Collaborate with Creative, Operations, Business Development to improve processes and communication between departments
- Help with new royalty-payee onboarding and account setup
- Assist with song registration and ingestion to Concord’s Song Delivery and Global Release Trackers
- Assist with the daily, on-going update of Publishing spreadsheets of music metadata tracking (ISRC locations, album title searches, etc)
- Assist with locating copyright details for Concord’s music catalog
- Assist with internal research/matching process for new releases
Qualifications
What you’ll need:
- Comfortable working with large data sets (20,000 rows) in Excel, Google Spreadsheets, or similar large datasets
- Prior experience working in a client or customer-facing role
- Strong verbal, written, and interpersonal communication skills
- Ability to work both independently and within a team
- Ability to multitask, adapt to changing priorities, and maintaining composure under stressful/ time-sensitive situations
- Are Bi-lingual (Spanish preferred)
- 1 years' experience working in music publishing with a performing rights society and/or rights management company
- Prior experience working in CRMs or ticketing systems (HubSpot, Zendesk, Salesforce, Freshdesk, Jira Service Management)
- Ability to multi-task and thrive on a small team in a fast paced environment
*This is a hybrid role requiring 3 days minimum on-site.
At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.
Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.
