Director of Salesforce Technology, Delivery, and Pre-Sales

About us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

As a Director of Salesforce Technology, Delivery, and Pre-Sales you will lead the strategic implementation of Salesforce solutions, oversee delivery execution with a global team, and contribute to business development by supporting pre-sales activities. This role combines deep technical expertise, delivery leadership, and client-facing engagement to ensure exceptional customer outcomes. The ideal candidate will be a certified Salesforce professional with strong experience managing global delivery teams, ensuring project success, and supporting pre-sales efforts with impactful proposals and presentations.

Key Responsibilities

1- Salesforce Strategy & Implementation:

• Oversee the adoption, optimization, and customization of Salesforce platforms, including Sales, Service & Data Cloud, and Agentforce.
• Align Salesforce solutions with business objectives and KPIs.
• Ensure seamless integration of Salesforce with enterprise systems for smooth data flows and operations.

2- Delivery Leadership:

• Lead the end-to-end delivery of Salesforce projects, managing timelines, budgets, and quality standards.
• Coordinate and manage global delivery teams, ensuring effective collaboration across time zones.
• Define delivery frameworks and enforce best practices for project execution, governance, and quality assurance.
• Proactively address project risks and resolve delivery challenges to ensure successful outcomes.

3- Pre-Sales Support & Business Development:

• Collaborate with sales and account teams to design tailored Salesforce solutions for client needs.
• Develop and deliver compelling pitch decks, demonstrations, and technical proposals.
• Serve as the technical expert in pre-sales meetings, showcasing Salesforce capabilities and value propositions.
• Support RFP responses and contribute to solution strategies that drive business growth.

4- AI & Data Innovation:

• Utilize Salesforce Einstein and other AI tools for predictive analytics and workflow automation.
• Implement Salesforce Data Cloud to unify customer data and generate actionable insights.
• Leverage data to drive decision-making and improve customer experiences.

5- Team Leadership:

• Manage, mentor, and develop a high-performing global team of Salesforce administrators, developers, and delivery specialists.
• Foster a culture of collaboration, innovation, and technical excellence.
• Define team goals, track performance, and ensure alignment with organizational objectives.

6- Stakeholder Engagement

• Act as a trusted advisor to internal and external stakeholders, translating business needs into technical solutions.
• Collaborate with clients to define project goals, milestones, and deliverables.
• Communicate progress, challenges, and results to executive leadership and clients.

Qualifications

• 10 years of experience in IT or technology leadership roles, with at least 5 years in Salesforce-focused delivery.
• Proven track record of managing global delivery teams and successfully delivering large-scale projects.
• Experience in pre-sales, including creating pitch decks, technical proposals, and RFP responses.
• Deep understanding of Salesforce architecture, automation, and integration tools (e.g., MuleSoft).
• Expertise in AI technologies such as Salesforce Einstein and machine learning applications.
• Proficiency in data modeling, analytics, and cloud platforms (e.g., AWS, Azure).
• Strong ability to manage global, cross-functional teams across different time zones.
• Excellent communication, decision-making, and stakeholder management skills.
• Proven ability to lead complex delivery projects while ensuring high customer satisfaction.
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.

Certifications (Plus):

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Architect (preferred)
• Salesforce Certified Data Architect or AI Specialist (a strong plus)

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Professional development opportunities, including Salesforce certifications
• A collaborative, inclusive, and innovative work environment

Additional information

• Reports To: Vice President of Technology
• Location: Remote US (Travel to the client side as needed)
• Employment Type: Full-Time
• Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

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More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

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