What are the responsibilities and job description for the Systems Support Coordinator position at Concordance?
At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 900 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
We have a job opening and exciting opportunity for a full time Systems Support Coordinator in our Tiffin, OH location. The primary role of a Systems Support Coordinator is installing and configuring computer systems, diagnosing hardware, software faults, solve technical and application problems. This position will work within first-line or second-line support and must understand how information systems are used as applying technical knowledge related to computer hardware or software.
Essential Functions:
- Install and configure computer hardware operating systems and applications.
- Diagnose/troubleshoot computers and network problems to solve hardware/software faults and repair accordingly.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Set up new users’ accounts, profiles, workstations and deal with password issues.
- Prioritize and manage many open cases at one time.
- Communicate with customers and other professionals, such as software developers.
- Travel may be required.
- Other duties as assigned.
What You Will Need to be Successful:
- Associate's Degree in Systems Software or related field, or equivalent combination of education and experience.
- The ability to think logically.
- A good memory of how software and operating systems work.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- The ability to work well in a team.
- Problem solving skills.
- A strong customer focus.
- The ability to prioritize your workload.
- Attention to detail.
- Successfully pass of a pre-employment (post offer) background check and drug screening.
Work Location:
- This role is located in Tiffin, OH.
