Customer Service Representative

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well!

Concordia Visiting Nurses is seeking a Full-time Customer Service Representative for our Valencia office, right off Route 8.

The Customer Service Representative is responsible for patient intake activities, assessing the needs of new and existing patients, processing referrals, ensuring patient satisfaction, resolving patient complaints, validating order accuracy, and verifying issues related to services, and insurance coverage. The Customer Service Representative is the direct contact with patients via telephone.

WHY SHOULD YOU APPLY for the Customer Service Representative?

• Excellent growth and advancement opportunities
• Education Assistance Programs (Tuition Reimbursement/Fully-Paid Tuition - your choice!)
• Top Benefits
• Unparalleled 403(b) Retirement Savings Plan
• Generous paid-time off

QUALIFICATIONS for the Customer Service Representative:

• High school graduate or equivalent
• Excellent patient service, phone and typing skills
• Strong verbal and written communication skills
• Attention to detail and accuracy, strong organizational skills and agility in multitasking
• Ability to work together cooperatively and as a cohesive team member
• Two [2] years of patient service experience and knowledge of medical terminology recommended

RESPONSIBILITIES for the Customer Service Representative

• Answers phones promptly, responds to patients, and provides skill at resolving referral and patient inquiries upon initial call.
• Limits the use of “hold”, “transfer” functions, and wait times. Provides good follow-up and communication skills.
• Speaks clearly and provides excellent patient service over the phone and in person through tone and style.
• Equally shares workload of phone calls as part of the Patient Service team.
• Obtains and enters accurate patient data promptly including demographic, physician, diagnosis and payer information.
• Completes and processes paperwork and enters notes promptly and accurately after each patient interaction.
• Reviews and/or verifies insurance coverage parameters for service requested and discuss financial responsibility with patient.
• Ensures compassionate and positive interactions with patients and referrals.
• Receives, investigates, and responds to all inquiries quickly and professionally.
• Resolves or requests management involvement quickly to resolve patient concerns and complaints.

Benefits:
Health/Dental/Vision Insurance
Workplace Wellness
403(b) Retirement Plan
Paid Life Insurance Policy
Direct Deposit
Tuition Reimbursement Program
Vacation/PTO
Paid Holidays
Competitive Wages
Referral Program
Seniority/Appreciation Bonuses
Funeral Leave
Voluntary Benefits
Employee Assistance Program
EOE

Benefits and Wages may vary based on location.

Minimum hours worked per week/status may be required for certain benefit eligibility.