Enrollment Program Manager

At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. The Enrollment Program Manager is responsible for ensuring documented compliant execution of the employer election and enrollment process. This position works in partnership cross functionally to manage, evaluate and maximize the internal processes required to allow the customer service department to consistently execute seamless optimized election, entry and exit activities in support of an exceptional customer experience.

Concordia Plans has a reputation for outstanding culture, most recently winning the 2024 Top Workplaces USA award, with additional special awards for Work-Life Flexibility, Compensation & Benefits and Purpose & Values. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the 2023 Top Workplaces USA award, the Top Workplaces 2021 - 2024 St. Louis Post-Dispatch awards and the St. Louis Area Business Health Coalition’s 2020 Business Health Culture Award. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.

At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. We offer a hybrid environment with three days on-site for leadership positions. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.

General Summary

The Enrollment Program Manager is responsible for ensuring documented compliant execution of the employer election and enrollment process. This position works in partnership cross functionally to manage, evaluate and maximize the internal processes required to allow the customer service department to consistently execute seamless optimized election, entry and exit activities in support of an exceptional customer experience.

Essential Job Functions

• Oversees delivery of requirements and business solutions that support employer election and worker enrollment.
• Responsible for planning and overseeing the delivery of the program objectives & goals, including off-cycle, standard, and late employer elections / worker enrollment.
• Responsible for determining the deliverables, establishing parameters and deadlines, and standard procedures and processes.
• Develops and executes on cross-functional and organization-wide communications to ensure robust and relevant awareness and collaborations are occurring on an on-going basis.
• Responsible for creating a manner for continuous reporting and monitoring across cross-functional teams to ensure deadlines are met with the desired results.
• Serve as a liaison to stakeholders to ensure project schedules across multiple departments are in concert.
• Maintains a thorough understanding of open enrollment processes and regulations and enhancements and tools (CRSP, ACRs,).
• Responsible for the use of KPIs and the creation and maintenance of dashboards to ensure proper awareness and management of deliverables.
• Drives continues improvement in the election, enrollment and withdrawal states utilizing planning, accountability and retrospective tools.
• Coordinates the implementation of new products and services with existing employers and end users and on-boarding of new employer customers.
• Ensures documented compliant execution of employer election, open enrollment and off-cycle and late election enrollment.
• Develops understanding of the benefit administration system (BAS) (MAP & Compass), Infor and Data Warehouse.
• Partners with IT to support the business owner perspective and obtain business user input on benefit solutions. open Items, enhancements and Open Enrollment tools.
• In partnership with business and IT resources, communicates business requirements into system changes.
• Manage in conjunction with business owners the BAS BRDs.
• Provide input on system design, process improvements, and education for external users.
• Provide design requirements for enrollment forms.
  
  

Education And Experience

• Bachelor’s degree in business administration or related field or equivalent experience.
• Minimum of five (5) years of relevant experience and demonstrated success in previous roles.
• Demonstrated experience and detailed understanding of employer benefits, preferred.
• Experience with HR/Benefits Administration Software.
  
  

Competencies

• Results oriented: Steadfastly pushes self for results, self-motivated with the ability to effectively prioritize and execute tasks with minimal supervision, maintains focus on organizational goals.
• Problem solving: Uses rigorous logic, systematic methods and analysis to solve difficult problems, able to exercise discretion and make decisions to resolve issues and questions, anticipates the implications and consequences of situations and takes appropriate action, is excellent at objective analysis, and asks questions, seeks answers and engages others in analyzing and developing solutions.
• Consultive: Strong active-listening and problem-solving skills to identify opportunities, facilitating open dialogue and engaging others to recommend solutions.
• Data Analysis: Ability to securely collect, maintain, research, evaluate and summarize data for utilization in various business practices, data analysis and reporting. Effectively utilizing relevant information to develop realistic solutions/recommendations.
• Detail driven: Focuses on thorough, accurate and complete work product with high attention to detail.
• Learning agility: Learns new skills easily, climbs learning curve rapidly, and applies new knowledge quickly.
• Teamwork: Collaborates across the organization and within own team: Participates fully on assigned and adjunct teams, fosters a collaborative spirit, builds collaborative networks with internal staff and vendor representatives.
• Communications: Ability to articulate information simply and concisely in person, over the phone and in writing, and to reflect CPS values in all internal and external communications.
• Trustworthy: Acting with integrity, being honest and credible, reliable, having positive intent, able to present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.