Director of Academic Resource Center & Accessibility Services

Concordia is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

The Director of the Academic Resource Center (ARC) & Accessibility Services will be responsible for providing vision, leadership, and day-to-day management for the Academic Resource Center. The Director is responsible for closely collaborating with faculty, staff, and students to provide instructional support services and resources. This position is responsible for managing the activities of Accessibility Services, ensuring the provision of appropriate academic accommodations to all eligible CUWAA students with accessibility needs (including temporary need), serving as an expert resource to faculty/staff on disability accommodations as well as being a campus leader promoting a diverse, equitable and inclusive campus climate.

The Director of the Academic Resource Center & Accessibility Services reports to the Vice President for Student Success. The Director supervises the ARC staff and student workers. This position is a 12-month position that requires a normal eight-hour workday; however, as a salaried position; the Director may need to work extended hours to meet the demands of the job.

The Director is an enthusiastic supporter of Lutheran higher education who exhibits Christ-centered servant leadership and a dedication to student success. This individual is responsible for ensuring that the Concordia University Wisconsin & Ann Arbor mission, vision, and core values are integrated into the daily functions of their work.

Job Duties and Responsibilities

Strategic

• Establish strategic goals related to the University strategic plan for the ARC in coordination and collaboration with the VP for Student Success and Student Success Directors,
• Maintain a high level of working knowledge and understanding regarding ADA law ensure practices at CUWAA are in alignment with such,
• Oversee the ongoing development and delivery of a comprehensive tutoring program to assist students in achieving academic success,
• Create a network of relationships with students, faculty, and staff across the campus and community that effectively supports the delivery of disability and academic support services to students.

Accessibility Services

• Review documentation regarding students' disabilities; this includes psychological, medical, academic and educational assessments,
• Determine reasonable accommodations for students and work with both students and faculty to ensure accommodations are implemented,
• Advise students, parents, and prospective students regarding disability-related issues, transitioning to college, and developing self-advocacy skills,
• Serve as a resource for faculty and administrators on disability and accommodation related issues,
• Draft policy and procedures for providing appropriate accommodations in accordance with federal and state laws,
• Process requests for housing and meal plan accommodations and exemptions, and emotional support and service animals,
• Maintain detailed and accurate records through Accommodation Information Management (AIM) in order to generate reports of students with disabilities and their usage of services,
• Meet with prospective student families to ensure an understanding of the Accessibility Request process at CU,
• Monitor overall campus accessibility, both programmatic and physical.

Operational

• Collect and maintain data, coordinate procedures, and prepare reports on academic support programs
• Articulate program offerings with student services offices, Campus Deans, and all academic departments to ensure that programs meet the needs of the students
• Collaborate with faculty in order to provide academic support of their curricula and teaching
• Internally advertise services and maintain information on the portal, website, and promotional materials
• Monitor student performance for the purpose of overall program effectiveness

Supervisory

• Manage department budget
• Identify, hire, orient, and supervise full and part-time professional staff
• Recruit and train student workers, including tutors
• Create and present professional development workshops/training for faculty and staff

Education and Experience

• Master's degree, preferably in the areas of Higher Education, special education, student services administration, instructional administration, education, or counseling
• Preferred 2 years of disability support experience in a higher education setting

Physical Demands/Equipment

Knowledge, Skills, and Abilities

• Proficient data analysis/interpretation skills, including tracking, reporting, and synthesizing data from different sources
• Confidently independent and proactive leader who is comfortable with a high degree of collaboration with multiple departments
• Analyze situations accurately and adopt an effective course of action with multiple tasks
• Strong communication and collaboration skills, including the ability to collaborate across networks and work effectively in teams
• Able to prioritize and handle multiple tasks
• Maintain a high level of confidentiality
• Excellent, professional communication skills both written and interpersonal
• Commitment to the University mission and core values
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Compensation and Benefits

This is a full-time, exempt (salary) staff position. The starting wage is dependent upon individual qualifications and experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

Compensation and Benefit Details

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 80 undergraduate majors, over 50 master's degree programs, and 10 doctoral programs. There are also a variety of accelerated evening and e-learning programs.