Support Services Coordinator

Concordia is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

The Support Services Coordinator reports to the Director of Academic Resource Center & Accessibility Services and is housed within the Academic Resource Center. The Support Services Coordinator is responsible for overseeing the operations of the testing center, including DSST/CLEP testing, deploying assistive technology for student use, and assisting in supporting students through ARC and accessibility resources.

This position is a 12-month position that requires a normal eight-hour workday; however, as a salaried position; the Support Services Coordinator may need to work extended hours to meet the demands of the job. The Support Services Coordinator is an enthusiastic supporter of Lutheran higher education who exhibits Christ-centered servant leadership and a dedication to student success

Job Duties and Responsibilities

Testing Center:

• Manage all aspects of the Testing Center including scheduling and proctoring exams for students requiring specific academic accommodations
• Train, hire, and supervise proctors for exams
• Coordinate Testing Center space usage for other departments
• Be prepared to answer faculty and student questions regarding testing policies and procedures
• Follow defined procedures for test storage tests and classroom make-up test distribution to instructors and departments
• Work closely with faculty and students to prove testing that maintains both the students testing accommodations and the academic integrity of the test of online formats
• Utilize surveillance equipment and conduct walk-through monitoring to assure student compliance with test policies and prevent testing irregularities
• Oversee CLEP and DSST testing
• Collect and maintain usage statistics and testing records

Assistive Technology:

• Manage alternative format textbook requests
• Manage assistive technology for the department
• Coordinate with IT department on necessitated technology needs, including recommendations for installation and maintenance of computer software, equipment, and supplies, in addition to maintaining all updates from external partners

ARC & Accessibility Support:

• Assist record keeping through EAB
• Maintain knowledge of Accessible Information Management (AIM) system to manage testing accommodations
• Work with the ARC Director and Assistant Director to provide academic support sessions about assistive technology accessibility services, and success strategies
• Provide support for accessibility services on basic accommodations, as needed
• Assist in tutoring training content and delivery methods
• Promote the use of services to students and the campus in a variety of ways: coordinating classroom visits, creating brochures, crafting outreach emails, designing posters, and hosting informational tables and events
• Design and manage promotional materials
• Maintain the CUW Academic Resource Center webpage and social media with information, resources, and links to support student success
• Other duties as assigned

Knowledge, Skills, and Abilities

• Ability to analyze situations accurately and adopt an effective course of action
• Ability to prioritize and handle multiple tasks
• Maintain a high level of confidentiality
• Excellent, professional communication skills, both written and interpersonal
• Commitment to the University mission and core values
• Able to deal with interruptions and work in a fast- paced office environment
• Enjoys working with people including students, faculty members, and staff
• Knowledge with computers and software -- especially Microsoft Office and student information databases
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Education and Experience

• Bachelor's degree, preferably in the area of Education, or related field
• Teaching/training experience preferred
• Managerial experience preferred

Physical Demands/Equipment

Compensation and Benefits

This is a full-time, salary exempt position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

Compensation and Benefit Details

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 72 undergraduate majors, over 35 master's degree programs, and 5 doctoral programs. There are also a variety of accelerated evening and e-learning programs.