Clinical Informatics Specialist

Concordia Community Support Services is part of Concordia Lutheran Ministries, a faith-based, CARF-CCAC-accredited Aging Services Network and recipient of the inaugural Pennsylvania Department of Aging Excellence in Quality Care Award. The organization has been in operation since 1881 and now serves communities in Pennsylvania, Ohio, and Florida.

Concordia Community Support Services is seeking a full-time or part-time Clinical Informatics Specialist to join our team. We are looking for a highly dependable, ambitious, self-motivated team player to join our Informatics Department. Informatics services all locations and divisions of care throughout Concordia’s Home and Community Based Services. If you are dedicated, self-motivated and hard-working, Concordia is an excellent company to work for, we are a mission driven organization with a robust benefits package.

The Clinical Informatics Specialist is responsible for participating in the planning, development, training, implementation, evaluation and maintenance of Concordia Home Care Home Base (HCHB) Electronic Medical Records (EMR). The Clinical Informatics Specialist will demonstrate an in-depth knowledge of the EMR systems, streamlining processes and procedures, analyze changes and enhancements to application and determine their impact on existing systems.

The Clinical Informatics Specialist will provide technical and functional support for the system software.

WHY SHOULD YOU APPLY for the Clinical Informatics Specialist position?

• Excellent growth and advancement opportunities
• Education Assistance Programs (Tuition Reimbursement/Fully-Paid Tuition - your choice!)
• Top Benefits
• Unparalleled 403(b) Retirement Savings Plan
• Generous paid-time off

QUALIFICATIONS for the Clinical Informatics Specialist:

• High School diploma or equivalent required. Associate or bachelor’s Degree recommended or experience
• 1 year of experience in Hospice or Home Heath recommended.
• Experience with software systems in a clinical environment.
• Experience with project management, recommended.
• Excellent organizational and communication skills: both oral and written
• Excellent interpersonal and customer service skills with the ability to deal effectively with a wide variety of users with computer knowledge and skills.
• Ability to self-motivate and work with a team (collaborative environment)
• Reliable, independent means of transportation. Driver must have valid driver’s license with vehicle insurance at the limits established by state law

DUTIES AND RESPONSIBILITIES for the Clinical Informatics Specialist:

• Creates, develops, and optimizes workflows, electronic forms, new build opportunities, and system configurations.
• Creates, develops and analyzes reports and data analysis
• Assists with onboarding with alignment of EMR workflows
• Monitors documentation for Quality Assurance
• Supports the integration of systems with hospitals, healthcare providers, and third-party software solutions
• Supports clinical processes translating to improved quality metrics.
• Documents key processes, tip sheets, and educational materials necessary to support software, hardware, and related systems
• Constantly reviews current processes to improve performance and increase efficiencies.
• Maintain excellent customer service to employees, vendors, patients and physicians
• Supports staff and management in decision making and implementation of new processes and systems.
• Notifies software vendors of issues, creates and responds to service order tickets and continue to follow up on issues until resolved.
• Works with the Education Team to collaborate with any operation/educational /informatics initiative.
• Assists in working with software vendors, planning, design, testing, training implementation, post go live support and software updates.
• Functions as a liaison for clinical and information technology
• Travels to all offices to provide on-site support
• Supports and coordinates the informatics governance council meetings
• Manages informatics projects through the entire project management life cycle, from initiation to completion

EOE

Benefits:
Health/Dental/Vision Insurance
Workplace Wellness
403(b) Retirement Plan
Paid Life Insurance Policy
Direct Deposit
Tuition Reimbursement Program
Vacation/PTO
Paid Holidays
Competitive Wages
Referral Program
Seniority/Appreciation Bonuses
Funeral Leave
Voluntary Benefits
Employee Assistance Program
EOE

Benefits and Wages may vary based on location.
Minimum hours worked per week/status may be required for certain benefit eligibility.