What are the responsibilities and job description for the Customer Experience Professional - Bilingual position at ConcordRENTS?
Job Details
Description
ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.
Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.
Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.
Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.
ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.
BASIC PURPOSE:
The Customer Experience Professional role is responsible for delivering exceptional, fast, accurate and consistent customer service when interacting with customers via telephone, chat and email interactions on a daily basis. Bilingual Spanish and English skills are required.
ESSENTIAL FUNCTIONS:
- Provides a sense of commitment and pride in delivering an exceptional customer experience leading to positive customer interactions.
- Answer and respond to telephone calls, emails and chat conversations to effectively resolve all customers request within a timely manner.
- Responsible for communicating clearly and professionally both verbally and in writing to all customers.
- When interacting with a customer, independently and promptly identify and resolve all customer concerns while following the guidelines of the department.
- Assist customers with any assistance required during any step of the Concord Application or Leasing process to make sure the customer has an effortless experience from beginning to end.
- Be able to multitask and quickly gather all customer information during interaction while entering all necessary information into appropriate systems with accuracy.
- Maintain an even tempered, friendly tone and demeanor while working in a multi-faceted role in a fast past work environment which requires navigating through multiple technology platforms when interacting with both internal and external customers.
Pay for this position is commensurate with experience of candidate.
Qualifications
Knowledge and Experience
- High school diploma or GED equivalent required.
- Knowledge of state specific requirements.
- Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software.
- One year of experience with determining Housing Credit Program applicant eligibility is preferred.
- Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.
- Experience working within a call center or customer support environment is preferred.
- Ability to speak, read and write English for safety and productivity reasons.
