Resident Services Coordinator

Description

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.   

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

BASIC PURPOSE:
Performs duties to implement marketing plan, qualifies and documents prospective residents, leases vacant units, implements move-ins, processes renewal and recertification documentation, and provides resident services, working within the limits of standard or accepted practice.

ESSENTIAL FUNCTIONS:

• Consistently answers telephones, checks and returns telephone messages in a timely manner. Attempts to schedule a community tour for the Leasing Professionals when dealing with a prospective resident.
• Runs AS/400 tracking daily and focus on getting applications approved in a timely manner.
• Provides resident services, responds to inquiries and enters work orders in computer system. Tracks and discharges completed work orders in computer system and file hard copy documentation.
• Communicates with residents regarding renewal of leases and recertification of eligibility. Explains requirements, collects and validates documentation, and prepares forms to process and file renewals and re-certifications in compliance with policy and statutory requirements.
• Responds to resident complaints associated with community issues. Investigates, resolves, and follows up with residents to ensure satisfaction of concerns.
• Develops and implements services, functions, activities, etc., in order to retain residents. Participates in programs designed to promote assigned property in the community.
• Develops, implements and executes resident activities including parties, orientations, training programs, and required resident service functions including job training, HOME seminars, health fairs, and financial counseling in order to retain residents.
• Greets prospective residents and determines for which program they will qualify based on number of persons in household and income levels until a Leasing Professional is available.
• If necessary, takes applications, initiates file, and ensures that all documentation is provided for certification process including birth certificates, employment, pay, and bank account verifications. Expedites missing items as required. Ensures that applications and required documents are complete, verifies that information provided is consistent with validated data, and that all elements are prepared in compliance with policy, statutory, and tax credit requirements. Enters all required information into computer system. Issues documentation for approval by credit department.
• Assigns units based on inventory and qualifications and notifies potential residents of acceptance of application. Arranges for proper execution of leases and related documents. Collect rents, deposits as required. Schedules appointments for move-ins. Prepares and executes lease and related documents with prospective residents. Issues keys and amenity passes and explains requirements, rules, and regulations to new residents.
• Files documentation including work orders, notifications, documents received for pending applications or certifications, and other items in defined files and locations.

Pay for this position is commensurate with experience of candidate.

Qualifications

Knowledge and Experience

• Knowledge of general business, leasing, and property management routines.
• Equivalent to high school plus some additional specialized training.
• Over one and up to three years to become familiar with company procedures and policies and related property leasing and resident service issues.
• Ability to speak, read and write English for safety and productivity reasons.

Salary : $5,250