What are the responsibilities and job description for the Customer Solutions Specialist position at Concrete Careers?
We are committed to delivering exceptional customer service and operational excellence. We are looking for a dedicated Customer Solutions Specialist to be the primary point of contact for our valued customers.
Key Responsibilities:
- Customer Interaction: Address inquiries, process orders, and resolve issues to ensure high customer satisfaction.
- Sales Team Collaboration: Support the sales team by sharing customer feedback and assisting in strategy development.
- Order Management: Oversee the entire order process, ensuring accuracy and timeliness.
- Inventory Coordination: Work with warehouse and production teams to monitor inventory levels and ensure product availability.
- Production Scheduling: Assist in planning production schedules to efficiently fulfill customer orders.
- ERP & Demand Planning: Utilize NetSuite ERP for demand planning and ensure alignment with inventory and production capabilities.
- Quality Assurance: Ensure customer orders meet quality standards and address any discrepancies promptly.
- Documentation: Maintain accurate records within the ERP system.
- Continuous Improvement: Identify opportunities to enhance customer service, inventory management, and production planning processes.
Qualifications:
- High School Diploma or GED required; associate or bachelor’s degree in business administration, Supply Chain Management, or related field preferred.
- Minimum of 2 years of experience in customer service, sales support, or production coordination, preferably in the manufacturing or construction materials industry.
- Experience with ERP systems for demand planning, inventory tracking, and order management is required. NetSuite ERP experience preferred.
- Familiarity with RF-Smart or similar warehouse management software is a plus.
Benefits:
- Medical
- Vision
- Dental
- Disability
- Paid Time Off
- Competitive salary
