What are the responsibilities and job description for the Field Service Representative position at Concrete Pipe & Precast, LLC?
Who We Are: CP&P is a valued supplier of precast concrete pipe and structures in the Mid-Atlantic and Southeast U.S. We take pride in delivering the best quality and value in precast concrete pipe products and solutions to our customers. Our people are the heart of our business. We highly value employee safety, but integrity, relationships, and mutual respect are equally important to us, and we hold ourselves accountable to our customers and our employees. CP&P is Not Just Concrete – Concrete Solutions!
Position Snapshot: CP&P’s Engineered Products division is looking for a hands-on and mechanically inclined Field Service Representative. In this position, you'll play a key role in ensuring the successful assembly, installation, and performance of our products. You will work closely with customers, contractors, and internal teams to provide on-site support, troubleshoot issues, and ensure compliance with industry standards and product specifications.
Essential Functions and Responsibilities:
- Perform installation, routine maintenance, and troubleshooting of equipment, identifying and resolving issues promptly.
- Provide excellent customer service by addressing client inquiries, offering technical support, and ensuring customer satisfaction.
- Maintain accurate records of all service activities, including installation, maintenance, and repair reports.
- Train clients on the proper use and maintenance of equipment.
- Assist with the hands-on assembly of internal components, ensuring adherence to specifications and quality standards.
- Adhere to safety regulations and company policies to ensure a safe working environment.
Knowledge, Skills, and Abilities:
- Strong mechanical and technical aptitude with the ability to read and interpret technical drawings and manuals.
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to client sites as needed.
Qualifications:
- High school diploma or GED equivalent.
- Associate’s degree in a related field is preferred.
- Two (2) or more years of experience in field service or a similar role.
Requirements:
- Must reside in the continental U.S. within the assigned region. No relocation assistance is provided.
- Must have a valid driver’s license.
- Must be authorized to work in the U.S. for any employer.
Typical Schedule: Work is generally performed Monday-Friday, 40 hours per week depending on workload and production demands, with regular travel to work sites in the region.
Typical Physical Demands: Physical agility and may require any or all of the following: standing, sitting, walking, climbing, reaching, bending/stooping, lifting (50lbs. max), pushing/pulling (50lbs. max).
Working Conditions: Office work will be performed in clean, climate-controlled areas, with fluorescent lighting. Assembly and installation tasks may be performed in a production environment or in the field, with ambient weather/air conditions, loud noises, dangerous equipment, and variable lighting. Personal Protective Equipment (PPE) is required in all production areas and when on the job site.
Compensation: Based on skills, knowledge, and experience.
Benefits: CP&P is proud to offer a comprehensive benefits package, including Health, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Disability, FSA, 401(k) Retirement Plan, Legal & Identity Theft Protection, Accidental Injury, Critical Illness Insurance, Paid Holidays, Floating Holidays, and Paid Time Off (PTO).
CP&P provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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