What are the responsibilities and job description for the Project Manager position at Concrete Pipe & Precast, LLC?
Who We Are: CP&P is a valued supplier of precast concrete pipe and structures in the Mid-Atlantic and Southeast U.S. We take pride in delivering the best quality and value in precast concrete pipe products and solutions to our customers. Our people are the heart of our business. We highly value employee safety, but integrity, relationships, and mutual respect are equally important to us, and we hold ourselves accountable to our customers and our employees. CP&P is Not Just Concrete – Concrete Solutions!
Position Snapshot: The Project Manager plays a key role in building and maintaining customer relationships. This position is responsible for all order processing, including gathering all necessary information and data for production, delivery, and billing requirements. The Project Manager takes ownership of each order and billable specials; managing all aspects from beginning to end with accuracy, quality and in a timely manner, with the goal of total customer satisfaction. The ideal candidate is a self-starter, highly motivated, disciplined, and able to work independently or within a team environment with minimal supervision. The candidate will be the center of fostering a relationship with sales, production, and dispatch.
Essential Functions and Responsibilities:
- Manage complete order life cycle from inception to delivery.
- Answer all customer requests/inquiries in a prompt and courteous manner.
- Price verification, manage change orders and additional components.
- Schedule all orders and promptly gather all order requirements.
- Follow up on all submittals to ensure timely approval and processing.
- Coordinate with multiple teams and departments to assure accurate and on-time product delivery.
- Daily management of job progress and customer satisfaction.
- Assist in scheduling field support visits to resolve any issues and follow up to ensure satisfactory resolution.
- Maintain system data accuracy and integrity.
- Participate in team meetings.
- Be able to back-up and work closely with sales and help other departments as needed.
Knowledge, Skills, and Abilities:
- Ability to manage an order throughout its complete life cycle.
- Ability to read/interpret civil engineering plans and CP&P production drawings.
- Learn and understand CP&P product types.
- Ability to prioritize requirements and meet deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
- Knowledge of sales techniques.
- Thorough knowledge of CP&P precast concrete products and their purpose is strongly preferred.
- Proficient in Microsoft Office and ERP systems/applications (Titan or similar ERP preferred).
Qualifications:
- Minimum three (3) years of experience in customer service, project management, or construction site development.
- High school diploma or GED equivalent required.
- Post-secondary education/training or combination of education/experience preferred.
- Familiarity with precast concrete production systems and processes strongly preferred.
- Experience in a high-volume, fast-paced environment with changing priorities and ability to maintain a professional demeanor at all times.
Requirements:
- Must reside in the continental U.S. within the assigned region. No relocation assistance is provided.
- Must have a valid driver's license.
- Must be authorized to work in the U.S. for any employer.
Typical Schedule: Work is generally performed Monday-Friday, 40 hours per week depending on workload and production demands.
Typical Physical Demands: Physical mobility, which may require any or all of the following: standing, sitting, walking, climbing, reaching, bending/stooping, lifting (50lbs. max), pushing/pulling (50lbs. max).
Working Conditions: Work is generally performed in an office environment with conditioned air and fluorescent lighting. May occasionally enter the production environment, with ambient weather/air conditions, loud noise, dangerous equipment, and variable lighting. Personal Protective Equipment (PPE) is required in all production and loading areas.
Compensation: Based on skills, knowledge, and experience.
Benefits: CP&P is proud to offer a comprehensive benefits package, including Health, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Disability, FSA, 401(k) Retirement Plan, Legal & Identity Theft Protection, Accidental Injury, Critical Illness Insurance, Paid Holidays, Paid Time Off (PTO).
Typical Physical Demands: Physical mobility, which may require any or all of the following: standing, sitting, walking, climbing, reaching, bending/stooping, lifting (50lbs. max), pushing/pulling (50lbs. max).
Working Conditions: Work is generally performed in an office environment with conditioned air and fluorescent lighting. May occasionally enter the production environment, with ambient weather/air conditions, loud noise, dangerous equipment, and variable lighting. Personal Protective Equipment (PPE) is required in all production and loading areas.
Compensation: Based on skills, knowledge, and experience.
Benefits: CP&P is proud to offer a comprehensive benefits package, including Health, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Disability, FSA, 401(k) Retirement Plan, Legal & Identity Theft Protection, Accidental Injury, Critical Illness Insurance, Paid Holidays, Paid Time Off (PTO).
CP&P provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
