What are the responsibilities and job description for the Customer Service Team Member position at Concrete Promotions Incorporation?
We are seeking a proactive Customer Service Team Member who thrives on creating exceptional client experiences and delivering outstanding customer service and sales experiences. In this role, you will have the opportunity to maximize your potential by creating meaningful interactions with both new and existing customers. The Customer Service Team Member will serve as a vital representative of our company and our client, building and maintaining strong relationships that enhance customer satisfaction.
Our Customer Service Team Members are integral to our sales efforts. Not only do they act as the primary point of contact for customers, but they also play a significant role in driving sales by enrolling customers with our clients services, and managing and tracking all sales activities. Through their ability to provide unparalleled customer service, they help increase client profits by ensuring smooth, efficient service delivery.
If you are someone with excellent customer service skills, a passion for driving results, and a desire to contribute to sales success, this is the perfect role for you.
Customer Service Team Member Responsibilities:
- The Customer Service Team Member will be the dominating factor in creating a positive first impression by engaging with customers directly daily
- Handle customer inquiries, resolve issues, and ensure that every customer feels valued and supported at every step of their sales and enrollment with our clients products and services
- Stay organized by keeping track of interactions, account management, sales orders, feedback, and resolutions in our system for seamless follow-up
- Responsible for managing sales pipeline, tracking outcomes, wireless production and ensuring success through regular feedback.
- Keep finding ways to improve by identifying trends in client issues and collaborate with the team to improve our processes
Customer Service Team Member Skills/Qualifications:
- Engaging communication and interpersonal skills to build rapport with customers and clients
- Experience in customer service is great, but we value enthusiasm and a willingness to learn just as much
- Previous background in a sales or customer facing role
- Bilingual is a plus but not a requirement
- A customer-first attitude with problem-solving instincts
- Tech-savvy, with the ability to learn new systems quickly
- Ability to start right away in this position is preferred; we are an equal opportunity employer and will consider all applicants even if not able to start immediately
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
Salary : $50,000 - $60,000
