Dispatch Manager

Job Description:
Job Summary:
The Dispatch Manager will oversee the coordination, scheduling, and timely delivery of concrete products to customers. This role is critical to ensuring customer satisfaction through efficient logistics, effective communication with drivers, production teams, and customers, and management of daily dispatch operations. The Dispatch Manager will ensure the safe, efficient, and accurate delivery of concrete while adhering to all company policies, safety regulations, and quality standards.
Key Responsibilities:

• Dispatch Operations:
  
  • Coordinate and schedule the delivery of concrete products to customers.
  • Monitor and adjust delivery schedules to ensure timely and efficient service.
  • Communicate with drivers to confirm pick-up and delivery times and provide necessary delivery instructions.
  • Maintain accurate records of dispatch operations, including delivery logs, driver assignments, and fleet activity.
  
  

• Customer Service & Communication:
  
  • Serve as the primary point of contact for customers regarding delivery schedules, issues, and inquiries.
  • Ensure customer satisfaction by proactively resolving delivery problems, delays, or concerns.
  • Provide accurate, timely updates to customers regarding delivery status.
  
  

• Fleet Management:
  
  • Ensure all delivery vehicles are properly maintained and meet safety and operational standards.
  • Collaborate with the maintenance team to schedule regular vehicle inspections and repairs.
  • Monitor fuel levels, routes, and vehicle conditions to optimize delivery efficiency.
  
  

• Logistics & Route Optimization:
  
  • Plan and optimize delivery routes to maximize efficiency, reduce fuel costs, and minimize delays.
  • Analyze traffic, weather, and road conditions to adjust delivery plans as needed.
  • Track and analyze delivery performance to identify opportunities for improvement.
  
  

• Team Leadership & Training:
  
  • Supervise and manage dispatch staff, ensuring smooth operations throughout the day.
  • Provide training and development to dispatch team members to ensure high levels of performance and knowledge.
  • Foster a culture of teamwork, safety, and continuous improvement.
  
  

• Compliance & Safety:
  
  • Ensure compliance with all company policies, safety regulations, and legal requirements regarding transportation and deliveries.
  • Ensure that drivers adhere to all safety protocols, including vehicle inspections, load checks, and safe driving practices.
  • Maintain and update dispatching processes to comply with changing regulations and industry standards.
  
  

• Reporting & Documentation:
  
  • Prepare regular reports on dispatch activities, including delivery performance, customer satisfaction, and fleet status.
  • Analyze dispatch operations and recommend improvements for increased efficiency and customer service.
  • Maintain accurate and up-to-date records of deliveries, customer orders, and vehicle maintenance
  
  

Job Requirements:
Job Summary:
The Dispatch Manager will oversee the coordination, scheduling, and timely delivery of concrete products to customers. This role is critical to ensuring customer satisfaction through efficient logistics, effective communication with drivers, production teams, and customers, and management of daily dispatch operations. The Dispatch Manager will ensure the safe, efficient, and accurate delivery of concrete while adhering to all company policies, safety regulations, and quality standards.
Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in logistics, business administration, or related field preferred.
• Previous experience in a dispatch or logistics management role, preferably in the construction or concrete industry.
• Strong understanding of transportation and delivery operations, including scheduling, routing, and fleet management.
• Exceptional organizational and time-management skills.
• Ability to manage multiple tasks simultaneously and handle high-pressure situations.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and dispatch software (knowledge of concrete-specific software is a plus).
• Strong leadership and team management skills.
• Knowledge of safety regulations and industry standards for the transportation of concrete materials.
• Valid driver’s license and clean driving record (preferred).

Physical Requirements:

• Ability to work in a fast-paced, sometimes high-stress environment.
• Ability to sit for extended periods while working at a desk or in an office setting.
• Ability to lift and carry up to 25 pounds occasionally.
• Occasional travel to job sites and production facilities may be required.

Work Environment:

• Office environment with occasional exposure to outdoor conditions at construction or delivery sites.
• Regular interaction with drivers, customers, and production staff.