What are the responsibilities and job description for the Shift Lead - Hiring Immediately position at Condado Tacos?

Shift Lead

20 / hr

Shift Lead - $20 / hr

About Condado Tacos :

Born in Columbus Ohio, Condado Tacos is a fast-paced, full-service, build-your-own-taco concept focusing on tacos, tequila & margaritas. Since 2014, we’ve grown exponentially to 30 locations across the Midwest and beyond. With Culture at the forefront, we take pride in creating a workplace that honors the uniqueness of our people and the communities we serve a place where you are free to be yourself!

Condado Tacos is an energetic, colorful, place where you can live your best taco-marg-lovin' life and have an experience as unique as you. We aspire to make our restaurants a place to be who you are and to celebrate the individual in all of us, to bring together neighbors, socialize, and to make our communities a better place.

Summary / Objective

Condado Shift Leaders assist the restaurant management team in executing restaurant operations during scheduled shifts. You will deploy team members and delegate tasks so that team members can create and maintain a great guest experience.

Job Duties and Responsibilities :

Operational

Completes opening, daily and closing shift procedures / checklists in accordance with company policies / procedures including cash-drawer balancing
Writing schedules, taking into account team member strengths and weaknesses along with business trends
May assist with accurate weekly inventory
Participate / lead pre-shift meetings with team, building engagement, knowledge and team work.
Temp and taste all food items each shift.
Holds themselves and team accountable to operational standards and policies, championing excellence always
Communicate shift summary with store management, including cash discrepancies, FOH and BOH employee discounts, guest and / or employee issues.
Supervision of side work for all roles

Guest Experience

Prioritize the guest experience

Guest engagement – basic table touches

Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest’s satisfaction, include Restaurant Management as needed.

Supervising & Coaching

Assist in training new team members on service standards, procedures and policies

Delegate tasks effectively and ensure team is organized and focused during shift

Holds themselves and team accountable for Condado standards, values, and behaviors – championing excellence

Provide guidance, training and support to enhance team member performance and professionalism per shift

Is a good learner, accepts feedback, and seeks out personal & professional growth

Education and / or Work Experience Requirements :

Minimum 6 months to 1 year restaurant experience required

ServSafe Certification preferred

Passion for tacos, tequila, and great service

Be willing to work nights & weekends

Dedication to health and safety standards outlined by Condado and the Department of Health

Key Competencies :

Passion for the industry including the highest standards for service and guest interaction.

Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.

Maintains hands-on knowledge of all restaurant roles and steps in regularly to perform various responsibilities as business needs dictate

Physical Requirements :

While performing the duties of this position, the team member is required to stand or walk for hours at a time up to 4-8 hours.

Team members will continuously be performing hand and wrist work including grasping and bending and twisting but rarely fine hand manipulation.

Team members will seldom kneel, squat or climb stairs.

Team members will continuously lift or carry 0-35 pounds, occasionally lift or carry 36-50 pounds and rarely lift or carry over 50 pounds.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $20

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