What are the responsibilities and job description for the Call Taker position at Conduent Business Solutions of Puerto Rico, Inc.?
Job Title: Fraud Call Center Representative
Description:
In a fast-paced, dynamic environment, you will be the key to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Representative II, you will resolve multi-product fraud-related client requests by answering calls, chats, or emails in an inbound contact center.
Your Responsibilities:
Requirements:
We Offer:
About Us:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Description:
In a fast-paced, dynamic environment, you will be the key to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Representative II, you will resolve multi-product fraud-related client requests by answering calls, chats, or emails in an inbound contact center.
Your Responsibilities:
- Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
- Respond and identifies client needs and recommends solutions when fraud has been identified.
- Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
- Process disputes and fraud claims in accordance with client policies and guidelines.
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
Requirements:
- Must be at least 18 years of age or older.
- 6 months of customer/client service experience.
- Must be able to successfully pass a criminal background, credit check and security fingerprint.
- Must be able to speak English.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
We Offer:
- $12 hourly rate.
- Shift differential of $1.50 per hour if working Monday-Friday between 6:00PM to 6:00AM.
- Shift differential of $1.00 per hour if working on Saturdays and Sundays.
- Paid Training.
- Vacation, Sick Time, and Holiday Pay.
- Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one).
About Us:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Salary : $12
