What are the responsibilities and job description for the Contact Center Associate position at Conduent Business Solutions of Puerto Rico, Inc.?
About Us
At Conduent Business Solutions of Puerto Rico, Inc., we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments.
We create exceptional outcomes for our clients and the millions of people who count on them.
Our dedicated associates are committed to delivering seamless service delivery and answering client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Job Description
We are seeking a highly skilled and motivated Customer Service Representative to join our team.
As a key member of our contact center, you will be responsible for resolving multi-product fraud related client requests in a timely and professional manner.
- Answer inbound calls from customers/clients with questions concerning and/or related to their account.
- Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
Benefits
- Vacation, Sick Time, and Holiday Pay
- Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
- 401K
