What are the responsibilities and job description for the Contact Center Specialist position at Conduent Business Solutions of Puerto Rico, Inc.?
Conduent Business Solutions of Puerto Rico, Inc. is a leading provider of business process services and solutions. We are seeking a highly motivated and customer-focused Contact Center Specialist to join our team.
About the Role
In this role, you will be responsible for providing exceptional customer service to our clients through various channels such as phone, email, and chat. You will analyze and identify potential fraudulent situations and suspicious activity, and respond to client inquiries in a timely and professional manner.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong passion for delivering exceptional customer service.
Key Responsibilities
- Provide exceptional customer service to clients through various channels.
- Analyze and identify potential fraudulent situations and suspicious activity.
- Respond to client inquiries in a timely and professional manner.
- Conduct account investigations to resolve client issues.
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
