What are the responsibilities and job description for the Fraud Prevention Specialist position at Conduent Business Solutions of Puerto Rico, Inc.?
About the Job
This is a full-time position that requires flexibility to work any of our 8-hour shift schedules during our business hours.
Business/Operations Hours: Monday - Sunday, 24/7.
Responsibilities
- Resolve multi-product fraud related client requests in a timely and professional manner.
- Answer inbound calls from customers/clients with questions concerning and/or related to their account.
- Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
Requirements
- Must be at least 18 years of age or older.
- 6 months of customer/client service experience.
- Must be able to successfully pass a criminal background, credit check and security fingerprint.
- Must reside in Puerto Rico.
- Must be able to speak English.
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
