What are the responsibilities and job description for the Fraud Resolution Specialist position at Conduent Business Solutions of Puerto Rico, Inc.?
Key Responsibilities:
- Resolve multi-product fraud-related client requests via phone, chat, or email.
- Analyze and identify potential fraudulent situations and suspicious activity.
- Process disputes and fraud claims according to client policies and guidelines.
- Provide professional and courteous service, using empathy when needed.
- Log cases in database detailing actions taken on accounts and conversations with customers.
