What are the responsibilities and job description for the Customer Satisfaction Representative position at Conduent Commercial Solutions, LLC?
Join us at Conduent Commercial Solutions, LLC as a Quality Assurance Associate I and contribute to our mission of delivering exceptional services and solutions to our clients.
About the Role:
In this role, you will be responsible for ensuring the quality of our processes and customer satisfaction. This requires a deep understanding of Client's Standard Operating Procedures in processes throughout the production floor.
Responsibilities and Expectations:
- Monitor and report on key performance indicators
- Collaborate with cross-functional teams to implement process improvements
- Develop and maintain process documentation
- Provide training and coaching to new team members
About Us:
Conduent Commercial Solutions, LLC is a global leader in business process services. We have a strong track record of innovation and customer satisfaction.
