IT End User Support - Early Career

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

IT End User Support - Early Career

At Conduent, we believe in investing in the future generation of professionals. Our 24 Month Early Career Development Program is designed to provide you with the knowledge, skills, and experiences necessary to accelerate your career growth.

About the Early Career Development Program

Comprehensive Two-Year Program: This immersive, non-rotational program places you in a full-time role from day one, where you'll contribute directly to meaningful work while receiving structured development and support. Gain a deep understanding of our organization and industry while building the skills needed to excel in your field—similar to an apprenticeship, but with additional growth opportunities.

• Structured Orientation: Start off strong with a structured onboarding experience that introduces you to our company culture, values, and expectations, setting the foundation for your career success.
• Hands-On Experience with Built-in Support: From day one, you'll be actively contributing in your assigned role, applying your skills in real-world projects while receiving guidance from experienced professionals.
• Mentorship and Guidance: Benefit from the support of experienced leaders who provide valuable advice, help navigate challenges and shape your career trajectory.
• Professional Development Training: Develop key skills through a six-month blended learning program designed to unlock potential and accelerate meaningful career growth.
• Career and Development Planning: In the last six months of the program, we focus on internal mobility—empowering associates with the tools, strategies, and guidance needed to take charge of their career and grow within the organization.

This program ensures you're not just learning—you’re doing, growing, and building a strong foundation for long-term success.

About the Role

Job Summary: The IT Support Analyst is responsible for providing first and second-level technical support to end-users, ensuring the smooth and efficient operation of the company's IT infrastructure. This role involves receiving issues through phone or chat, troubleshooting hardware and software issues, responding to user inquiries, and documenting solutions to improve future support efforts.

Key Responsibilities:

Troubleshooting and Resolution:

• Diagnose and resolve hardware, software, and network issues remotely (possibly some on-site).
• Assist users with software installations, upgrades, and configurations.
• Document all support interactions and resolutions in a ticketing system.

User Support:

• Respond to user inquiries via phone, email/chat, or in-person.
• Provide clear and concise instructions to users on how to resolve common issues.
• Escalate complex issues to higher-level or other resolver support as needed.

IT Infrastructure Maintenance:

• Monitor system performance and identify potential issues.
• Participate in the planning and implementation of new IT systems and upgrades.
• Maintain and update IT documentation.

Collaboration and Communication:

• Work closely with other IT team members to resolve complex issues.
• Communicate effectively with users and management on IT issues and solutions.
• Stay up to date on the latest IT technologies and trends.

Other duties as assigned

Required Skills:

• Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.
• Customer Service Experience - Prior experience in a support or service-oriented role is highly desired.
• 0-2 Years of IT Support Experience - Providing end-user support in a helpdesk or IT service desk environment.
• Strong Communication Skills - Able to explain technical issues in simple terms, both verbally and in writing.
• Troubleshooting & Multitasking - Ability to diagnose and resolve common technical issues while handling multiple tasks.
• Ticketing System Experience - Familiarity with logging and tracking incidents in an ITSM tool.
• Willing to rotate schedules monthly – To cover different shifts as required by operational needs.

Technical Skills (Preferred)

• ServiceNow (or similar ITSM tools) - Experience handling tickets and basic incident management.
• Windows OS & Microsoft 365 - Basic troubleshooting of Windows systems, Office Suite, and email-related issues.
• Basic Networking Troubleshooting - Understanding of connectivity issues (Wi-Fi, VPN, DNS, DHCP, etc.).
• Active Directory (Basic) - Ability to reset passwords and manage user accounts.

Soft Skills & Work Ethic

• Problem-Solving Attitude - Takes initiative to find solutions and escalate when necessary.
• Attention to Detail - Ensures accurate documentation and follows up on cases.
• Team Player - Works well with peers and escalates appropriately to upper-level support when needed.
• Willingness to Learn - Open to training and developing technical skills to grow within the role.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.