What are the responsibilities and job description for the Bilingual (Spanish) Call Center Representative position at Conduent State & Local Solutions, Inc?
About the Role
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls.
While speaking with the customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
- Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
- Gathers information, research/resolves inquiries, and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
- Communicate appropriate options for resolution promptly
- Review the customer needs and inform customers of services and resources available to them.
