What are the responsibilities and job description for the Call Center Support Representative position at Conduent State & Local Solutions, Inc?
We are seeking a highly skilled Customer Service Professional to join our team at Conduent State & Local Solutions, Inc. As a Call Center Representative, you will play a crucial role in supporting our clients' customers and resolving their inquiries and concerns.
About the Role
In this role, you will be responsible for answering inbound calls, responding to customer inquiries, and resolving complaints and difficult situations. You will also process required transactions via web-based applications and maintain a thorough knowledge of the company and client programs, policies, and technology.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Analyze customer needs and provide personalized solutions.
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Meet or exceed performance metrics and productivity standards.
Requirements
- Minimum 6 months of experience in call center, customer service, or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent required; bachelor's degree preferred.
- Availability to work flexible hours, including evenings and weekends.
What We Offer
- Competitive hourly rate of $15.
- Differential pay for evening and weekend shifts.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
Salary : $15
