What are the responsibilities and job description for the Child Support Specialist Call Center Representative position at Conduent State & Local Solutions, Inc?
About Us
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our associates create exceptional outcomes for our clients and the millions of people who count on them.
We are a company that values individuality and offers opportunities for personal growth and development.
The Role
- Answer inbound calls regarding child support receipts and disbursements
- Handle standards in a fast-paced, large call volume environment
- Utilize multiple computerized systems, multi-tasking, and document each call
- Respond to Michigan child support inquiries, and complaints, using a standard script and procedures
- Gather information, and research/resolve inquiries
- Inform callers about services available and assess caller's needs
- Provide peer-to-peer training for incoming training classes that transition to the call center floor
Requirements
- High School Diploma or equivalent level of education
- Pass a background check and fingerprinting
- Demonstrate problem-solving skills
- 1-2 years experience in a call center environment
- 2 years experience in payments, and data entry
- Type a minimum of 30 WPM (words per minute) on a computer
- Licit authorization to work permanently in the United States
- Ability to convey complex information clearly and concisely
- Strong work ethic
- Effective written and verbal communication skills
- Detail-oriented
- Effective problem-solving skills
- Well organized
- Punctual commitment
- Ability to work independently
