What are the responsibilities and job description for the Customer Services Representative position at Conduent State & Local Solutions, Inc?
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Do you have a passion for helping customers solve problems?
Customer Service Representative
Hiring onsite in San Antonio, TX
15.00 HR
Great Benefits and Incentives
Paid Training!
Summary :
As an Onsite Customer Service Representative , you will be supporting our client’s customers as a first point of contact and resolving questions / complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and / or website inquiries from our valued customers but also provide them with exceptional service.
What you will be doing :
- Answer Inbound Calls from customers / clients with questions concerning and / or related to their account. (An average of 40 to 50 calls are expected daily).
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate
- Acknowledge and resolve customer complaints and difficult situations.
- Process required transactions via web-based applications.
- Submit research requests in a concise yet accurate
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions / operations in cases during heavy workloads or absences.
What you get :
Shift Differential of $1.50 an hour if working hours between (6 : 00PM to 6 : 00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm
Paid Training :
Benefits :
People who succeed in this role have :
Required Qualifications :
Preferred Qualifications :
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Salary : $15
