What are the responsibilities and job description for the Associate Quality Manager position at Conduent?
Job Description
Quality Assurance Associates conduct thorough reviews of various functional areas, identify trends or issues, and focus on continuous improvement.
Qualified candidates will bring forward innovative strategies for quality improvements and contribute to the development and maintenance of internal training programs.
Responsibilities include providing production services, updating Desk Level Procedures, and supporting various departments to meet deadlines.
Objective, concise quality assessments are essential, as well as performing daily, weekly, and monthly checks, periodic audits, and reporting deficiencies to management.
Participating in investigations and resolutions, facilitating discussions to enhance the learning experience, and possessing professional demeanor, excellent communication, and interpersonal skills are crucial.
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