What are the responsibilities and job description for the Customer Experience Associate (Hybrid) position at Conduent?
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
This role is hybrid and you must be able to work from the office as scheduled
Hours - Monday - Friday 8 : 00am - 5 : 00pm
Hourly rate $16.00 / hr
Summary :
- Using a computerized system, responds to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
- Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for the Medicaid members to ensure their needs are met.
Requested Skills :
Preferred Experience :
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded : click here to access or download the form () . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy () .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Salary : $16
