What are the responsibilities and job description for the Service Desk Analyst II - Part-Time (2nd shift) position at Cone Health?
Overview
The Service Desk Analyst is the first point of customer contact, providing exemplary service via telephone and remote desktop management enabling the customer to accomplish business tasks. This includes prioritizing, managing, and resolving various information system hardware and software problems to include applications, operating systems, and hardware.Responsibilities
Configure, test, repair, replace and relocate systems as necessary with effective follow-up with the customer. Ensuring that Cone Health takes full advantages of all vendor warranties and SLAs.--------------------------------------------------Continuously observes performance monitors and reports problem areas by responding to system messages as quickly as possible--------------------------------------------------Ensures the correct assignment of service calls to appropriate to appropriate personnel or escalation as warranted by SLA.--------------------------------------------------Investigates job or system failures and participates in the correcting of the problems (as needed) as quickly as possible. Exercise other problem resolution calls on the IT Helpdesk as well as other SRC calls.--------------------------------------------------Performs in-depth troubleshooting for specific front-line incidents reported by customers via phone, e-mail or other contact methods--------------------------------------------------Qualifications
EDUCATION:High School 1 year of related experience or Associates Degree EXPERIENCE:1 year of related experience, Required LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDValid Driver's License | Valid Driver's LicensePREFERREDPreferred: MCSE, CNE, APart Time Fitness Front Desk Associate
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