What are the responsibilities and job description for the Call Center Representative position at Conejo Heating, Air, Plumbing and Electrical?
At Conejo Heating, Air, Plumbing and Electrical, customer service is our #1 priority. We don't just see a job when we come to a customer's door, we see an opportunity to build a relationship. Our goal is to continue to build the most qualified team in Southern California. We are looking for a skilled Call Center Representative with a great attitude and strong work ethic.
DUTIES AND RESPONSIBILITIES
- Receive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
- May make outbound calls to existing clients, booking or changing appointments.
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
- Express empathy and compassion, taking full ownership of the client’s satisfaction
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Effectively summarize and relay information received to both clients and internal customers
- Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
- Efficiently enter accurate and detailed records of customer interactions and actions taken,
- Consistently follow order entry guidelines with minimal errors
- Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts .Other duties as assigned by management.
QUALIFICATIONS
- At least one year of relevant work experience (construction or home service company experience a plus)
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Bi-lingual in English and Spanish is a plus but not required.
- ServiceTitan experience a plus
Conejo Heating, Air, Plumbing and Electrical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
