What are the responsibilities and job description for the Technical Support Analyst- Onsite Clayton, MO position at Conexess Group, LLC?
Our History :
From our start in , Conexess has established itself in markets, employing nearly individuals nation-wide. Operating in over states, our client base ranges from Fortune / companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are :
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for an onsite Technical Support Analyst. This is a direct hire opportunity with a competitive compensation package.
This is an onsite position in Clayton, MO
Responsibilities :
- Computer hardware diagnostic, troubleshooting, configuration, and refresh.
- Software installation and troubleshooting.
- Voice and video network diagnostic and repair.
- Mobile device configuration, training, and diagnosis.
- Recovery testing to confirm availability of systems where outages have occurred.
- Escalating unresolved issues in a timely manner.
- Maintaining and tracking inventory of hardware in the appropriate systems.
- Documenting and tracking status of colleague inquiries, coordinating appropriate response.
- Proactively setting expectations with colleagues.
- Following up to ensure colleague satisfaction.
- Implementing approved operating system enhancements.
- Recommending system modifications to reduce colleague problems.
- Interacting with other support groups to restore service and / or identify and correct colleague computing problems.
- Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.
Requirements :
LI-DO
