What are the responsibilities and job description for the Computer Operator I (HD/Tech Support) - 100% On-site 11pm-7am night shift position at Conexess Group?
Computer Operator I - 100% On-site 11pm-7am night shift
Description & Requirements:
Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Their best-in-class products are just the start as they lay the groundwork for the future of digital banking and payments. We hope you'll join us. They can't do it without you.
Card Processing Solutions (CPS) Hosting Operations is seeking a Computer Operator to join their team in Houston, TX. In this role, you will be responsible for 24/7 monitoring of both the activity of our customers as well as internal applications. This will include monitoring the following: switch, servers, ATM transactions, reports and batch. Additionally, you will be required to provide customer service to financial institutions by notifying them regarding any issues.
This position will work onsite in Houston, TX. Working hours will be 11pm- 7am.
What you'll be responsible for:
Description & Requirements:
Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Their best-in-class products are just the start as they lay the groundwork for the future of digital banking and payments. We hope you'll join us. They can't do it without you.
Card Processing Solutions (CPS) Hosting Operations is seeking a Computer Operator to join their team in Houston, TX. In this role, you will be responsible for 24/7 monitoring of both the activity of our customers as well as internal applications. This will include monitoring the following: switch, servers, ATM transactions, reports and batch. Additionally, you will be required to provide customer service to financial institutions by notifying them regarding any issues.
This position will work onsite in Houston, TX. Working hours will be 11pm- 7am.
What you'll be responsible for:
- Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
- Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
- Provides support to customers and internal users in a courteous and professional manner.
- Monitors the console and other online systems. Responds with appropriate actions and escalation.
- Follows established guidelines to ensure security of data and computer systems.
- Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
- Contacts the Operations Unit Manager for assistance as needed.
- May manage a Windows Server environment
- May perform other job duties as assigned.
- Must have at least 6 months experience with Help Desk or Technical Support.
- Must be able to work onsite 11pm-7am CST and shift will include one or both weekend days. Flexibility is needed within the shift. Ability to work nights, weekends and holidays.
- Experience with Unix.
- Experience using SharePoint.
- Experience with IBM Mainframe.
- Experience in Card Processing or the banking industry.
- Excellent customer service skills.
- Understanding of batch processing
