UX Researcher (Hybrid- CT,PA,MO)

Our History:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200 individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:

Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a UX Researcher in a hybrid capacity. This is a long-term opportunity with a competitive compensation package. Responsibilities: Requirements:

• This is a hybrid position requiring a candidate local to one of the following locations:
• Bloomfield, CT
• Philadelphia, PA
• St. Louis, MO
• Collaborate with stakeholders to understand research requests and identify potential problem/opportunity areas for study, as well as build and maintain relationships with their respective business units within the enterprise.
• Coordinate, guide and collaborate with CTX sub-teams (Experience Owners, Content Strategy, Data & Analytics) to ensure alignment with the overall colleague experience plan, priorities, and project timelines.
• Serve as the subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies to execute research plans.
• Create effective and comprehensive research plans for both one-time research projects and ongoing project work, while also reviewing past research to identify opportunities for optimization.
• Support the design and creation of research artifacts such as user personas, journey maps, experience maps, success metrics (KPIs).
• Drive large survey efforts, create dashboards for both internal and external use, and bring quantitative weight to strategic and roadmap planning.
• Champion the voice of the colleague in conversations with stakeholders.
• Collaborate with product team leadership and aligned end user experience owners where applicable to (product, application & engineering) to integrate learnings into overall TXS program and measurement.
• Collaborate and mentor the entire research team, including junior research team members to establish and promote consistent, rigorous research practices and standards; model and advocate for those standards on our team and promote research excellence across the organization.
• Proactively investigate and learn new processes, techniques, and emerging technologies for user research.
• Proactively provide strategic ideas and suggestions for research team improvement to management.
• Effectively navigate competing priorities for a product's research plan to deliver quality results on time.
• Drive product improvement at the systems level through effective communication, post-study follow-up & planning, and relational influence amongst known cross-functional teams.
• BA/BS required in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience
• Portfolios required
• 6 years’ experience in applied UX and product research, planning and conducting qualitative and quantitative research in complex environments (or a master’s degree and 3 years of professional work experience, or a PhD degree) is required.
• Experience with quantitative UX research in addition to qualitative (strong statistics background)
• Strong attention to detail when managing multiple projects/stakeholders
• Strong at data storytelling
• Proven experience in qualitative user-centered design methods as well as quantitative, behavioral analysis, and statistical concepts with firsthand experience creating journey maps, affinity maps, persons and design heuristic analyses.
• More than proficient in MS Office suite – Word, Excel, PowerPoint, Outlook, survey tools (UserZoom, User Testing, Verint, Qualtrics, etc.) and some statistical software.
• Energized by talking to users and tackling complex problems.
• Be a good communicator who builds strong relationships and partnerships focusing on collaboration, building consensus, and driving research and design through influence.
• Be an analytical thinker, with a desire and ability to uncover and document a deep understanding of users’ needs and behaviors across multiple colleague segments and environments.
• Strong research strategy skills in user research and analysis, including but not limited to personas, customer journeys, interviews, surveys, and usability testing.
• Strong UX experience in areas of design thinking, ideation, and brainstorming techniques, as well as concept validation.
• Have advanced project planning, prioritization, and management skills in a rapidly-changing and dynamic environment.
• Have prior work involving collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (program management, product management, engineering).
• Comfortable and confident when presenting work to senior leaders.
• Excellent presentation, communication, written, documentation, and organization skills. Attention to detail, especially as it relates to complex customer interactions.
• Ability to take direction and to work independently and manage multiple projects simultaneously without compromising quality or attention to detail.