What are the responsibilities and job description for the Desktop Engineer position at Conexess?
Job Description :
We are seeking a Desktop Support Engineer (Level 2 ) to join our team. The ideal candidate will have current knowledge and experience in desktop technology, including laptops, telephony, Microsoft Suite of software, Microsoft Active Directory and Azure. A demonstrated delivery of customer service through excellent verbal and written communication skills is required.
Responsibilities :
- Work all incidents, according to service level agreements, within the service desk system.
- Troubleshoot and assist end users.
- Leverage enterprise desktop automation tools and recommend additional areas to automate.
- Analyze and make recommendations for hardware and software solutions and standardization.
- Document and / or improve procedures relating to standards and policies.
- Maintain Asset Inventory of Hardware / Software and Licensing.
- Manage onboarding / offboarding asset delivery, initial training, and retrieval.
- Manage physical security.
- Oversee operations of the facility, including maintenance, repairs, and in suite facility requests
- Serve as a point of contact for facility-related inquiries from employees and management
- Perform other IT related duties as assigned.
- Undertake special projects as assigned.
Job Requirements :
Skills :
o Microsoft Enterprise products (Entra ID, Autopilot, Intune etc) and M365 Suite.
o Desktop automation tools.
o Active Directory, Group Policy, DNS, DHCP.
o Cisco Meraki or another network tool including equipment such as access points, switches, routers, and firewalls.
o Ability to work in a collaborative team-oriented environment.
o Strong analytics, problem-solving, and troubleshooting skills.
o Experience supporting computer peripherals, such as printers / scanners.
o Excellent written and verbal communication skills.
o ServiceNow or another ITSM tool.
o VoIP system management.
o A / V support.
o Team Lead experience.
LI-AW1
