What are the responsibilities and job description for the Technical Support Analyst- Onsite Austin, TX position at Conexess?
Our History :
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200 individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500 / 1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are :
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.
This is an onsite position requiring a candidate local to Austin, TX
Shift Hours will be : Mondy - Friday 8AM-5PM
Responsibilities :
The Technical Customer Support Analyst role includes the support of business staff with various Desktop Support issues across the United States involving hardware, software, and network connectivity.
The Analyst is responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge.
Will provide accurate, timely and creative solutions while adhering to standard Technology practices and techniques.
Must have the ability to efficiently support our customers both onsite and remotely.
Some flexibility in work schedule may be required as well.
Job duties will also include hardware deployments, collections, and Asset Management.
The Technical Customer Support Analyst must also provide guidance, assistance, coordination, and follow-up on client questions, and resolve complex problems or malfunctions of all systems, applications, hardware, and software in a timely manner.
Requirements :
Associates degree in Computer Science or a related discipline PREFERRED, and / or equivalent work experience in the Information Technology field
2-3 years experience required
A certification or equivalent combination of education, training, and experience.
Experience with Microsoft and Apple operating systems and products, application installation methods, desktop connectivity, printers, mobile devices, networking concepts and tools, Remote Support.
Familiarity with ticket logging systems; the ability to update and note tickets in a timely and professional manner.
Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
Requires good analytical and communication skills, sound judgment, and the ability to work effectively with business clients and IT staff.
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