What are the responsibilities and job description for the Technical Support Analyst (Onsite- Bloomfield, CT) position at Conexess?
Our History :
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200 individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500 / 1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are :
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.
This is an onsite position requiring a candidate local to Bloomfield, CT
Responsibilities :
Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software.
Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
Works under own initiative, prioritizes own work, and meets agreed timescales.
Work is subject to frequent review by more experienced professionals in Technical Support.
Requirements :
Associate degree (PREFERRED) and / or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
A certification (PREFERRED) or equivalent combination of education, training, and experience.
Strong knowledge of the following is preferred.
Microsoft operating systems and Microsoft Office.
Apple hardware and operating systems.
Networking switches and data networks.
IP telecommunications systems.
Audio Visual Systems.
Capability to analyze problems and use sound judgement for determining solutions.
Ability to clearly communicate with customers and other IT staff.
At least 1 Year PC / LAN technical or equivalent experience preferred.
Aptitude for providing strong customer service through interactions and communications, verbally and written.
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
Willingness for continuing enhancement of technical skills through education / seminars and interaction with other IT disciplines.
Comfortable with working outside of normal business hours to support activities, and / or support on-call rotation when necessary.
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