What are the responsibilities and job description for the Product Manager, SES position at Conference of State Bank Supervisors (CSBS)?

The Product Manager, State Examination System (SES) will oversee the development, management, and enhancement of SES, a cutting-edge platform supporting state financial regulators in their supervision of financial services entities. This role requires strategic leadership to define the product vision, translate regulatory and user needs into actionable requirements, and prioritize features to optimize the platform's effectiveness. As a key driver of SES evolution, the Product Manager will collaborate with state regulators, development vendors, and internal teams to ensure the system aligns with CSBS's mission of supporting state financial supervision. This role also involves ensuring SES remains responsive to emerging industry trends, regulatory demands, and user feedback.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Lead SES Development and Improvement : Manage the full lifecycle of SES product development, from requirements gathering to implementation, to address user needs and regulatory priorities.
Stakeholder Engagement : Act as the primary liaison between state regulators, industry users, development vendors, and CSBS teams to ensure the platform meets stakeholder expectations.
Strategic Roadmap Management : Develop and maintain a product roadmap that reflects SES's strategic objectives and user needs, ensuring alignment with CSBS goals.
Enhance User Experience : Work closely with regulators and industry stakeholders to incorporate feedback and enhance the usability, functionality, and performance of SES.
Collaborate Cross-Functionally : Partner with internal teams such as Product Operations, Business Services, and IT to align system design and functionality with broader organizational goals.
Technical Oversight : Provide guidance on technical aspects of SES development, ensuring that solutions are scalable, secure, and in compliance with regulatory standards.
Data-Driven Decision-Making : Utilize data analysis and user metrics to inform decision-making and prioritize system enhancements.
Drive Product Innovation : Stay informed on emerging technologies, regulatory updates, and industry trends to guide SES improvements and innovation.
Regulatory Alignment : Ensure SES complies with evolving regulatory requirements and supports the needs of state regulatory agencies.
Help team members and the organization understand the technical aspects of the product development process via communication that a non-technical audience will understand.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and / or work experience required.

Education and Experience

Bachelor's degree in Information Technology, Computer Science, Software Development, Engineering or equivalent experience. 5-7 years of relevant business, technology and product (technical product a plus) management experience; software architecture or engineering experience is a plus.

A proven background in building and managing product roadmaps and experience managing cross-functional teams.

Experience in the Financial Services, Regulatory or Federal Government industries is a plus.

Knowledge, Skills and Abilities

Strong understanding of software development methodologies, and technical requirements involved in product lifecycle management. Familiar with hosting environments, open and closed source libraries, and frameworks.

Solid understanding of the theory and practical application of software development methodologies.

Well-versed in Agile methodologies and practices.

Strong risk analysis that results in proactive solutions and risk-management measures.

Possesses a goal-oriented and metrics-driven mindset.

Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders effectively.

Ability to work collaboratively with cross-functional team members and senior leadership, adapting communication to various levels of technical expertise.

Encourages and practices critical thinking.

Is self-reflective and empathetic.

Recognizes the influence of workplace relationships on outcomes and results.

Maintains a respectful and accepting approach to others.

Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization.

Exhibits work behaviors consistent with organization's core values.

Requirements

Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.

Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Must be eligible to obtain or currently possess a U.S. Government clearance at the Public Trust Moderate (NACI) level or higher.

Must be a United States citizen or a Legal Permanent Resident (LPR) with at least three (3) years consecutive residence in the United States as indicated on the United States Citizenship and Immigration Services (USCIS) LPR issued card.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Core Leadership Competencies

Achievement Oriented Thinking

Is a solutions-oriented thinker.

Has good time management skills.

Manages expectations of what is achievable.

Change Management

Actively engages and participates during change.

Asks questions and takes ownership for understanding why the change is happening and the risk of not changing actively.

Adopts the new habits, monitors own performance and checks self against the objectives and seeks help when they don't match.

Identifies and communicates obstacles and resistance.

Emotional Intelligence (Self-Awareness)

Manages own emotions productively to stay in role.

Handles emotionally charged situations productively and with empathy.

Asks for and openly accepts feedback; looks for opportunities to grow.

Conducts conversations courageously - hitting difficult issues head-on with an eye on maintaining relationships.

Working Conditions

General office.

Compensation at CSBS

At CSBS, salary offers are determined within the established range based on a candidate's experience, education, and the market demand for the role. Where appropriate, we also carefully benchmark against similar internal positions to ensure equity and consistency.

In addition to competitive salaries, CSBS offers a comprehensive benefits package, a flexible hybrid work environment, and an inclusive culture. Learn more about our benefits, culture, and work environment by visiting CSBS Careers .

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