What are the responsibilities and job description for the Shift Supervisor (RTMC Operations) position at Confidence Management Systems?
Job Description
Salary: 21.00
RTMC Shift Supervisor Job Posting
Job Summary
The Shift Supervisor is responsible for all control room activities during their shift and should be able to perform all the duties of an operator.
Core Responsibilities:
Salary: 21.00
RTMC Shift Supervisor Job Posting
Job Summary
The Shift Supervisor is responsible for all control room activities during their shift and should be able to perform all the duties of an operator.
Core Responsibilities:
- Central contact for communications with external agencies including voice, mail, fax, internet and other electronic means during their shift.
- Assist the RTMC Manager in coordinating information flow within the control room and facilitating response to disasters and high-profile special events affecting traffic.
- Provide quality assurance on the day-to-day handling of all events in the control room.
- Facilitate the information exchange between the RTMC operators and with all dispatch personnel on the law enforcement dispatch side of the RTMC, ensuring that all operators are aware of relevant information pertaining to their respective systems.
- Act as the RTMC Assistant Manager in their absence in handling the guidance and responses from the operators and directing communications to the Departments Contract Manager, FHP, local police, fire, Emergency Medical Services (EMS) etc.
- Assist Operators with the ongoing workload.
- Monitor and report any internal and external system irregularities: Graphical User Interface (GUI), CCTV, Website, Vehicle Detection System (VDS), DMS, arterial DMS, RWIS, HAR, Wrong-Way Driving System, Monitors or Video Switch and other related equipment.
- If requested by the Departments Contract Manager, they will provide general information and coordinate with the D7 PIO to provide media with non-confidential information.
- Respond to inquiries from public transportation.
- Receive information on special events and convey information on response details, as requested.
- Responsible for reports and data generation, such as: monthly reports, telephone logs, operator performance, incident reports and any other reports that are requested.
- Responsible for daily scheduling of all breaks for RTMC operations staff to ensure that there is sufficient staff in the control room at all times. However, breaks for RTMC operations management staff shall not be authorized for the 7:00 AM to 8:00 AM and 5:00 PM to 6:00 PM peak hours of traffic Mondays through Fridays.
- Ensure the performance of daily maintenance checks of the system and all ITS field devices as directed.
- Ensure that all equipment outages are reported via the Help Desk system
- Ensure all data generated and disseminated by the control room is concise and timely, including: DMS messaging, text messaging, website messaging and any other communication from control room staff.
- Facilitate proper Road Rangers Service Patrol dispatching to include resource allocation to events, data collection of all activities and proper quality assurance during Road Rangers assists being monitored by CCTV and other means.
- Ensure that all Level III alert messages are properly formatted and reviewed for accuracy and correctness.
- Perform additional duties as assigned.
- Adhere to and support the company mission, vision, pillars and all policies and procedures.
- Minimum of one year of experience as an Operator III in a facility similar to the RTMC.
- Experience in a facility similar to the RTMC will suffice to meet this requirement.
- The use of prior experience to substitute for minimum requirements must receive the approval of the Departments Contract Manager prior to individual being hired or promoted.
- Extensive knowledge of traffic management software such as FDOTs SunGuide software and related software and systems.
- Knowledge of ITS principles.
- Skills in leadership, interpersonal relationships and ability to work well within a group.
- Knowledge of key management concepts.
- Ability to clearly communicate information over a radio system or network.
- Ability to clearly communicate technical information in non-technical language verbally and in writing.
- Ability and willingness to work alternate work schedules and be on-call 24 hours/day.
- Skills in the use of freeway management and ATMS applications.
- Ability to write reports and correspondence.
- Ability to coordinate real-time activities and priorities.
