Dental Patient Coordinator

Rockstar Front Office Administrator! Please submit resume and cover letter with application.

Love working with children? Ready to be a part of something special!? Do you crave a positive work environment where each day brings fun, compassion, and a unique patient experience for kids and families in the Oak Ridge, NC community? Do you value kindness, silliness, and teamwork in the workplace and want your presence to make the difference?

The beautiful new office will look, feel, smell and sound amazing as well as include amenities, comforts, and the best new technology for our team and our patients to help you feel inspired as you go all in, 100% dedicated to the special vision we have for this place as we embark on this extraordinary journey together!

Fun perks of being a team member: Paid double on your Birthday if you work it or paid for Birthday if it falls on weekend. Paid for Holidays (i.e. Thanksgiving, Christmas, New Year’s, etc.…).

As a member of our team, there will be great training and opportunities for continuing education. We will constantly strive to improve ourselves and our patient experience together as a team. Consistent and thoughtful communication between all team members will be vital to our success to ensure everyone is on the same page regarding their job description and responsibilities. Open door policy. New, creative, and out of the box ideas are always welcome, and encouraged to help grow our vision and improve patient care.

Applicants should have a minimum of 1-year dental front office experience, be knowledgeable in insurance codes, submission and eligibility. The ideal candidate will be willing to help in any area of the practice when necessary, possess excellent communication skills, and willing to learn new, innovative ways of doing things. Prior knowledge of Curve Dental is a plus, but not required as the team will be receiving training prior to opening.

If you want to feel challenged and inspired at work, want more variety in your job and want to be a member of an amazing team; please send a resume with a cover letter telling us how you can be an asset to our practice, our patients and our team. This is an exciting time and we are looking for someone who truly wants to be part of something special!

Please send cover letter and resume to:

Dr. Timari Schweizer, hiring@confidentkidsdental.com

Position Title: Front Desk Coordinator
Employee Status: Non-exempt Reports To: Doctor/ Owner
Our Core Values:

• Respect
• Act
• Connect
• Support
• Balance

Our Ideal Front Office Employee is:

• Friendly and outgoing
• Dedicated to outstanding customer service
• Seamless scheduling and reappointment
• Exceptional follow-up of hygiene recall
• Exceptional at keeping the schedule productive
• Organized & Good at Multi-tasking
• Team Player
• Excellent communicator
• Honest
• Compassionate
• Helpful with every other area of the office

Job Summary:

The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments. The Front Office Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.

Essential Duties:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
• Produces the doctor's call list and provides to the doctor each day, as necessary.
• Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
• Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day’s production goals, and identifies scheduling gaps.
• Keeps staff and doctor informed of scheduling problems, issues or concerns
• Organizes daily charts and provides to clinical staff for review.
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
• Patient scheduling, registration, financial counseling, medical records billing and collection, data entry and processing, and cash posting.
• Promoting excellent customer service by all levels of the staff
• Executes all filing and organizational systems for the practice.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
• Follow and demonstrate commitment to our office policies, professional expectations, clinical service excellence, and outstanding patient service.
• Other duties as assigned.

Knowledge / Skills / Abilities:

• Knowledge of appointment coordinator procedures.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Maintain confidence with the patient regarding abilities of doctor(s) and staff.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive feedback.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.
• Knowledge and experience in all aspects of dental billing.
• Knowledge of regulations related to Medicaid, and commercial insurance.
• Strong customer service skills
• Skilled in using dental practice management software and computer systems
• Knowledge of maintaining supplies and equipment for the dental setting.
• Multitasking skills
• Problem-solving skills
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Knowledge of continuous process improvement concepts and practices
• Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience:

• High school diploma or equivalent
• Minimum of 1 year(s) relevant experience in the dental profession

Special Requirements / Certifications / Licenses:

• Basic Life Support/ First Aid Certificate

Physical and Environmental Requirements:

• May be required to lift up to 25lbs.
• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
• Vision: close vision, depth perception, and ability to adjust focus.
• Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
• May be required to administer first aid or CPR.
• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employer’s discretion.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 32 per week

Benefits:

• Continuing education credits
• Employee discount
• Family leave
• Flexible spending account
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• No weekends

Experience:

• Dental office: 1 year (Required)

Ability to Commute:

• Oak Ridge, NC 27310 (Required)

Ability to Relocate:

• Oak Ridge, NC 27310: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $24